Job Details
Full-time$55,000 - $65,000 a year
Benefits
- Health savings account
- Dental insurance
- Employee discount
- Health insurance
- 401(k) matching
Qualifications
- Hotel experience
- Micros POS
- Front desk
- OPERA
- Microsoft Office
- Bachelor's degree
Full Job Description
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
- Monitor and check the quality of customer service at the front desk and doorpersons, resolve complaints and evaluate patterns or trends in customer complaints in order to plan corrective actions.
- Estimate staffing level requirements based on the new staffing model, customer counts, business trends, special events, etc.; make up and/or check over weekly schedules and adjust staff size to maximize productivity without sacrificing customer service; monitor attendance; balance employee payroll.
- Make personnel decisions (hire, terminate, promote, adjust salary- with the support from HR); instruct new employees; observe and evaluate job performance of subordinates to provide feedback; develop/utilize tools to promote programs to improve productivity, safety, profitability, etc.; motivate staff and maintain excellent employee relations.
- Recommend and administer all company policies and procedures; maintain compliance to all local, state, and federal laws; demonstrate a professional manner with regard to compliance of all policies; notify hotel management of problems needing immediate attention such as serious customer complaints, policy violations, safety concerns, cash shortages, etc.
- Perform front desk duties including check-ins and check-outs when busy and the employees need assistance; handle all account issues with checkouts including direct bill, gift certificates, vouchers, etc.; process folio’s in a timely manner; handle staff’s cash handling discrepancies.
- Demonstrate working knowledge of appropriate housekeeping procedures relating to the Front Office including room status update; adhere to established lost and found procedures.
- Maintain good communication within hotel and department; conduct and facilitate effective meetings; prepare correspondence, instructions, etc.
- Be familiar and able to perform duties on all shifts, including Night Audit.
- Adheres to all company policies and procedures.
KNOWLEDGE, SKILLS & ABILITIES
- Minimum 2 year front office management experience, in a luxury environment.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to share or divide attention among several ongoing activities, projects or assignments.
- Ability to interpret and explain company policies and procedures to others.
- Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
- Must be able to work 50 hours/wk with evenings, weekends, and holidays.
- Experience managing in a union environment considered a strong plus
- Previous experience managing and leading team members through motivation, coaching and development.
- The ability to anticipate customer needs, change goals and direction quickly and multitask. Working knowledge of rooms management systems.
- Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
- Proficient in the full Microsoft Office suite of products. Experience with Opera and Micros considered a strong plus
EOE M/F/D/V – Westmont Hospitality Group conducts post-offer Background Check'
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Benefit Conditions:
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Hotel Experience: 2 years (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: One location