Full Job Description
Join the thousands of innovators, advocates and forces who are making an impact every day at one of the biggest footwear brands in the world. Whether you love to connect with consumers on the retail floor or want to drive our award-winning powerhouse in new directions, the SKECHERS team is the place to be. Learn more about our brand at skx.com.
Come join the Skechers team and make a positive impact on the company by effectively leveraging the Salesforce platform! This role will be responsible for maintaining and analyzing the Salesforce system to providing efficient solutions for business objectives and user needs. This includes working with stakeholders, analyzing system problems, creating systems solutions, writing technical specifications, conducting quality assurance testing and providing user support.
Essential Job Results-
Leveraging knowledge of industry best practices and working with business functions to uncover opportunities for business improvement through SFDC enhancements.
Evaluating new business project requests, assess business value, and prioritizing.
Defining, documenting and grooming user stories and business processes, especially for customer support and success.
Developing detailed business requirements and acceptance criteria for target improvements.
Building, testing, delivering and providing post-deployment support for solutions delivered, from small enhancements to large projects.
Ensuring optimal performance of Salesforce systems and products.
Upgrading and configuring Salesforce systems for optimized integration.
Communicating and training impacted organizations on process and system changes.
Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
Performing user support and account maintenance.
Importing contacts and other data.
Maintaining the Service Cloud, as well as building custom reports and dashboards.
Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
Evaluating and installing new Salesforce releases, as well as providing training and support.
Documenting processes, including error reports and changes to field history tables.
Using knowledge of best practices for key performance indicators and building reports and dashboards for business functional teams.
Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
Service Cloud certification
Experience in the administration and maintenance of Salesforce systems in an enterprise environment
Experience in performing Salesforce upgrades and ensuring successful integration
In-depth knowledge of Salesforce products and their functionalities
Proficiency in creating Salesforce profiles, allocating roles, and managing access
Knowledge of importing data and generating Salesforce reports
Ability to provide Salesforce training and end-user support
Excellent project management skills and a positive attitude
Excellent verbal and written communication skills
Creative and analytical thinker with strong problem-solving skills
Ability to critically evaluate information gathered from multiple sources, assess impact of new requirements on Salesforce.com and upstream and downstream applications, systems, and processes
Ability to meet deadlines, handle and prioritize simultaneous requests
Education and Experience-
Bachelor's degree in IT or related field. Equivalent work experience also accepted
4+ years of applicable experience preferred
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times. The employee is regularly required to lift a 35 - 40lb dress form for garment evaluations.