- Research Experience
- Google Cloud Platform
Bachelor's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or related field.
4 years relevant work experience.
An advanced degree(s) in computer science, human computer interaction, cognitive science, experimental psychology, anthropology, information science or related field.
3 years of work experience in an applied research setting.
Experience with SQL, Python, SPSS and remote usability testing tools.
Experience in survey research and excellent working knowledge of statistics and proficiency in at least one statistical software package (e.g. R, SPSS), Stata, SAS), etc.
About the job
At Google, User Experience Researchers (UXRs) help everyone focus on the user. In this role, you will create understanding and empathy around user needs, stated and unstated, for your entire product team including designers, product managers, and engineers. You will do so by conducting primary research, exploring the behaviors and motivations of our users through methods like field visits, ethnography, surveys, usability testing, and logs analysis. Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing products. You’ll inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.
The UXR community at Google is unique. As part of our group, you will have the chance to work not only with the other UXRs on your immediate team but to work and learn from UXRs across the company through regular in-person meetups, established mentorship programs, access to our internal research tools, and 20% projects. Google is a place where UXRs can do their best work.
The Customer and Partner Experience team represents Cloud’s collective customers across various industries and global regions to ensure the broader organization is unified in resolving customer challenges. The team works with customer data (obtained via surveys, roundtables, customer gatherings, etc.) and uses it to identify and alleviate customers’ biggest challenges in working with GCP. You are a researcher to own a variety of survey and feedback tools, including touchpoint feedback gathering mechanisms and longitudinal initiatives that encompass Google Cloud products across all segments and all regions for Cloud Customer Experience.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.
Partner with a group of cross-functional stakeholders and org-embedded partners to design survey items to measure and track key Customer perception metrics across Google Cloud products and services
Develop feedback tools to measure experience over time, including the creation of dashboards and metrics to monitor the performance of the program (with assistance of data scientist)
Apply quantitative analysis, statistical tests, and data presentation to provide meaningful business insights to stakeholders
Provide insights that influence and drive actions/improvements across the Customer Experience in key product and service areas
Gain approvals from relevant internal stakeholders, program the survey in software tool, assist with sample generation, launch the survey email campaign, and other survey programming/operational launch tasks
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.