Investigator for the Board of Nursing

Commonwealth of Massachusetts - Boston, MA3.9

The Massachusetts Department of Public Health’s (DPH) Bureau of Health Professions Licensure is comprised of the ten Boards of Registration and Certification and the Drug Control Program and Prescription Monitoring Program. For this role, the Massachusetts Board of Nursing is seeking a motivated individual to investigate complaints against nurses and advanced nurse practitioners that are licensed in Massachusetts. The selected candidate will be responsible for independently overseeing an investigation caseload and will be expected to gather evidence in the form of legal and clinical documents, witness statements, and sometimes video evidence. The selected candidate will also be responsible for analyzing the evidence and writing detailed investigation reports to present to the members on the Nursing Board.

To be successful in this role, the candidates should have experience in the health care field and/or in the field of investigations, and be familiar with the Massachusetts Nursing Regulations.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Reviews complaints, reports, documents, and pertinent information received from the general public and other agency personnel concerning alleged violations of laws and regulations against nurses, in order to determine the appropriateness of the complaint; and to determine the appropriate action to be taken on the complaint and/or to refer the complaint to the appropriate agency.
Obtains evidence and establishes facts concerning complaints and alleged non-compliance with laws and regulations by interviewing individuals who have knowledge of the complaint and by conducting on-site visits as needed, in order to determine the extent of non-compliance, the validity of the complaints, and to prepare evidence or information for appropriate action.
Verifies information obtained during the course of an investigation by primary and secondary source verification in order to establish the accuracy and authenticity of facts.
Accurately analyzes the documents collected during the course of the investigation, paying particular attention as to how the evidence relates to the allegations against the nurse and to the nursing regulations.
Writes detailed investigative reports that accurately and clearly describes the complaint allegations, the evidence collected during the course of the investigations, and how the evidence either supports or refutes the complaint allegations.
Maintains organized and accurate case investigation files; verbally presents investigation findings before the Nursing Board members; and attends regular monthly meetings as needed to support the Bureau.
Primary program areas include Nursing.

Preferred Qualifications:
Experience as a licensed professional in the field of Nursing.
Experience reviewing clinical records and investigating clinical issues/events in the health care setting.
Experience in the areas of patient safety and process improvement.
Ability to use investigative techniques to obtain information and to accurately record that information.
Ability to obtain information through questioning and/or observing individuals.
Ability to write concisely and accurately, and to develop ideas in logical sequence.
Ability to maintain accurate records and to analyze and determine the applicability of data; to draw conclusions from the data and to make appropriate recommendations.
Ability to read and interpret legal documents such as court decisions, criminal records, and contracts.
Ability to communicate effectively in verbal presentations and to respond to questions and feedback from Board and staff members.
Knowledge of the Massachusetts Nursing Regulations.
Detail-oriented and organized, with strong writing skills and excellent interpersonal skills.
Ability to exercise discretion in handling confidential information.
Ability to manage an independent workload, but also the ability to work respectfully with others in group meetings and discussions.
Strong typing skills and experience in report writing, including the ability to prepare charts and tables as necessary for the investigation report.

Agency Mission:
The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

Total Compensation:
As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

75% state paid medical insurance premium
Reasonable Dental and Vision Plans
Flexible Spending Account and Dependent Care Assistance programs
Low cost basic and optional life insurance
Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
11 paid holidays per year and competitive Sick, Vacation and Personal Time
Tuition Remission for employee and spouse at state colleges and universities
Short-Term Disability and Extended Illness program participation options
Incentive-based Wellness Programs
Professional Development and Continuing Education opportunities
Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Offer Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact Health Human Resources at 1-800-850-6968.


First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.

A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.*

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.