Full Job Description
Serves as the Program Support Assistant to the Veterans Service Center at the Atlanta Regional Office with responsibility for performing clerical and administrative program support work for the Veterans Service Center (VSC). The Program Support Assistant (PSA) serves as the primary administrative assistant to the Veterans Service Center Manager and the Assistant Veterans Service Center Managers. The PSA works closely with VSC Team Leaders, providing administrative support as needed.
Serves as Staff Assistant to the Veterans Service Center Manager encompassing responsibilities of authorization, rating, correspondence, etc. Compiles and analyzes data for the purpose of evaluation the effectiveness of the operations of the Veterans Service Center, provides feeder information to be utilized in statistical and narrative reports, assembles and inputs statistical information into work measurement and management information systems.
Assists the Veterans Service Center Manager in preparation of memoranda, budget reports, narrative reports, recording of staff meetings and conferences, letters and replies to correspondence received in the Veterans Service Center office.
Prepares material of a confidential nature, including matters relating to personnel, prospective employees and confidential reports.
Performs routine administrative duties, including receiving and routing visitors and telephone inquiries, answering non-technical questions, maintaining the Veterans Service Center Manager's appointment calendar and making travel arrangements for the Service Center manager and staff.
Performs duties related to human resource management such as maintaining division organization chart, employee roster, arranging for proper timekeeping coverage, preparing clearance paperwork, maintaining information on emergency contacts, maintaining position descriptions, performance standards, etc.
Prepares all division IRM requests. Prepares IRM access requests for the LAN system, special directories. This includes requests for sensitive access levels. Prepares requests for establishing special sensitive levels for Veterans' claims files. Also requests temporary sensitive level 8 and 9 access for employees working cases with special, higher security levels. Prepares requests for telephone and computer equipment, service and changes.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: 8:00am-4:30pm
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Occasional travel - You may be expected to travel for this position.
Job family (Series)
0303 Miscellaneous Clerk And Assistant
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/01/2020.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
For a GS-06 position you must have served 52 weeks at the GS-05.
For a GS-07 position you must have served 52 weeks at the GS-06.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Examples of appropriate SF-50's include:
Within grade increases;
Promotions ; or
If you are a current or former Federal employee, a copy of your most recent SF-50 is required. The SF-50 that indicates proof of status (for example, whether you were a career or career-conditional employee); proof of duty station location, and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade IN ADDITION to your last or most recent SF-50 indicating proof of current status. Do not submit an award SF 50, or a General Adjustment SF-50 as proof of status or Time in Grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
If you are a current VBA employee outside of the commuting area seeking a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-6 (or higher) and the promotion potential of your current position must be at least GS-7.
You may qualify based on your experience as described below:
Specialized Experience GS-06: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Preparing fiscal, administrative, and other statistical reports.
Accounting reviews and payment function.
Supplying Financial Statements
Interpreting Reports and Data
Specialized Experience GS-07: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
1. Clerical work which includes handling of information, mail, and automated services.
3. Facilitates workflow in a office environment.
4. Provide guidance and assistance on procedures, report requirements, deadlines and related matters to assure compliance with Support Services policies.
You will be rated on the following Competencies for this position:
COMPETENCY 1: Ability to research and analyze technical, administrative, and professional data from different documents and identify applicable material from which logical and sound judgements can be derived.
COMPETENCY 2: Ability to work independently with a minimum of direct supervision and to plan work, and make follow-ups on a timely basis and with attention to thoroughness, detail, accuracy.
COMPETENCY 3: Ability to analyze work problems having an administrative aspect (as distinguished from problems involving primarily a technical or subject-matter knowledge of the work)
COMPETENCY 4: Ability to communicate orally with people from a variety of backgrounds and with varying levels of understanding.
COMPETENCY 5: Ability to communicate clearly and concisely in writing with people from a variety of backgrounds.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is mostly sedentary. However, there may be some physical effort such as standing, walking, bending, and/or carrying of light items such as files, books, and supplies. The work requires no special physical demands. The work is performed in an office setting requiring normal safety precautions against everyday risks or discomforts.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
There is no educational substitution at this grade level.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Background checks and security clearance
Drug test required
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
DD-214/ Statement of Service
Disability Letter (VA)
Proof of Marriage Status
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This job is open to
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Internal to an agency
Current federal employees of this agency.
Clarification from the agency
This vacancy is open ONLY to CTAP/ICTAP, Veterans eligible under VEOA; VRA, military spouses and current permanent VBA employees holding the GS-06 or higher and seeking non-competitive reassignment/change to lower grade.