Do you have:
- A professional and pleasant phone demeanor?
- Customer service experience in any industry?
- A home workspace that is secure and free from distractions?
- Availability to work any shift between 8:00am and 6:30pm ET, Monday through Friday?
If you answered yes to these questions, then this may be the job you're looking for!
Our Client Relationship Specialist will work as part of a team to manage client accounts via phone, email, and chat in a professional manner and per training guidelines. Responsibilities include increasing client retention by providing 100% client satisfaction, tracking all calls and emails in our CRM system, and meeting departmental standards of returning voicemails within 15 minutes and responding to emails within 2 business hours.
Our must haves are:
- Previous customer service experience - may be in person or on the phone.
- Demonstrated professional and pleasant phone demeanor with excellent communication skills.
- Skilled at retrieving and transcribing accurate data into multiple computer systems.
- Attention to detail and accuracy in work.
- Ability to work with and maintain confidential information.
- Type at least 40 wpm.
- Ability to work any shift between 8:00am and 6:30pm ET, Monday through Friday.
- A secure and distraction free home workspace in Michigan, Ohio, Virginia, South Carolina, or Florida.
This is a fully remote position and training for this position will be completed remotely. All equipment will be provided.
CredentialCheck provides employment background screening and drug testing services to all sorts of business clients across the country. We are focused on continuous improvement, and we succeed at that by being transparent and listening to our team. We learn from each other, challenge each other, support each other, and work together to provide our award-winning quality and services. Our philosophy is that everyone’s a leader and we truly focus on team member recognition and growth.
We are a fully remote company that has won multiple "Cool Places to Work" awards.
Rewards of working for CredentialCheck:
- 100% work from home
- Competitive hourly pay rate
- One-on-one training
- Excellent work life balance. Limited overtime. No weekend work.
- Employee-centric culture
Prepare to make your best career move yet. Click Apply Now to get started!
Applicants who answer the pre-screening questions and complete the phone assessment will be given preferential consideration.
EEO Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any characteristic protected by law. We participate in the federal government’s E-Verify program to confirm employment authorization of all new hires.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
Application Question(s):
- What is your expected hourly pay rate?
- Are you available to work anytime between 8:00am and 6:30pm Eastern Time, Monday through Friday?
Location:
Work Location: Remote