The HR Business Technology Analyst provides planning, project execution and management of the talent systems and associated data analytics, while ensuring effective and efficient systems’ processes and procedures that meet current and future business needs for a high-performing and engaged workforce. Executes day-to-day system administration and maintenance services, and ensures the proper functioning of all aspects of the talent management system. Troubleshoots and resolves escalated system issues, works with stakeholders to formulate and convey requirements to the vendor, and tests applications when implementing changes, system enhancements or upgrades. Ensures system security and employee data privacy. Serves as a liaison between the Enterprise business stakeholders and the HR Team on technical and functional support related to use of the system. Coordinates and leads meetings with involved parties as appropriate. Proactively provides best practice recommendations, training, expert-level application support and data to improve and support business processes for the system. Manages projects related to the system, including development, communication of requirements and specifications and analytics. Works with minimal supervision and is responsible to make an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.
Talent and Learning Management Systems
Work with module administrators and HR partners to configure modules, plan, implement, test, roll out, and provide support for the talent management system. Creates and provides training tools as needed, including Standard Operating Procedures (SOPs), user guides, online courses, etc.
Collaborates with internal and external clients, vendors and the IT Department to determine best practice solutions for the talent management system. Identifies opportunities for business, and process improvement and optimization; makes recommendations and implements as appropriate. Works with vendor and IT Department to address support issues and questions.
Liaison to talent management vendors. Serve as an internal escalation resource for troubleshooting and managing enhancement release process, including testing, migration to production, reporting and supporting administrators, and end users with training. Attend vendor events and participation in vendor-client communities.
Lead projects that introduce new training programs and initiatives to the organization. Develops, recommends, and implements custom automated training delivery processes and methods. Consults with training partners on publishing online training that meets business requirements and creates long-term value for the learner. Implements quality assessment and evaluations for learning programs.
Works with training partners to design, implement, and maintain a centrally governed LMS framework capable of supporting multiple coordinators while meeting unique corporate and subsidiary requirements and short- and long-term organizational goals.
Serves as the organization's subject matter expert for the LMS and related tools, emerging technology, e-learning publishing software and methods, LMS integrations, including content solutions, SSO and AICC. Shares findings with HR leaders, business partners and training leaders, and works as a key resource to implement value-add solutions.
Ensures appropriate custom/ad hoc reporting needs are met.
Utilize Business Intelligence (BI) tools for data and metrics that will meet and enhance current information needs for the HR Department and help to proactively improve response to HR trends internally and externally.
Performs other duties as assigned by management.
Demonstrated successful talent or learning management systems experience required.
Knowledge of commonly used concepts, practices and procedures in Human Resources and a knowledge and use of talent or learning management systems and analytics preferred.
Demonstrated ability to grasp computer and other technical concepts such as databases, table-driven code and testing tools, analytics tools. Must be able to cite examples of quickly learning new technological concepts and applying them to business needs.
Demonstrated experience and proficiency assessing, analyzing, developing, writing and communicating business requirements/specifications for projects. Must be able to cite examples from work experience in testing software packages giving details of development and execution of test plans.
Proven experience in safeguarding confidential data and ensuring security integrity.
Demonstrated strong analytical and critical thinking skills, including demonstrated work experience on identifying, quantifying and providing creative solutions to complex problems. Proven experience working independently identifying and resolving problems utilizing independent decision-making and initiative.
Demonstrated excellent verbal and written communication skills and possess experience successfully interpreting and communicating business needs between internal groups and external vendors in a clear, focused and concise manner. Proven ability to effectively interact and communicate with all levels of staff and manage work effectively in a team environment which includes sharing knowledge and resources. Must be able to easily grasp and communicate complex ideas.
Proven project management experience in leading, planning, executing and maintaining a project from start to finish. Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis.
This position works in an office setting and remains continuously in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
Requires visual acuity to read a variety of correspondence, reports, and forms and to prepare and analyze data in an accurate, neat, and thorough manner.
- Requires the ability to continuously make repetitive motions of the wrists, hands, and/or fingers.
Requires the communication ability to express or exchange accurate information verbally.
Bachelor’s degree or commensurate selection criteria experience.
Computer Skills and Knowledge of Hardware & Software Required:
Proficient in a Human Capital Management (HCM) or other business software; proficiency in e-Learning authoring tools, Applicant Tracking Systems (ATS), and/or Business Intelligence (BI) tools preferred.
Proficient in Microsoft Office suite.
Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.):
Extended hours required during peak workloads or special projects.