- Mac OS
The IT Infrastructure Architect is responsible for the design, implementation and support of business critical hardware and software throughout the organization. This will include developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The IT Infrastructure Architect will assist the IT support team to resolve hardware and software problems in a timely and accurate fashion. Interacts with and coordinates activities of voice, data, and network service providers.
The IT Infrastructure Architect will analyze system requirements for existing system to ensure they offer adequate security and are effectively meeting the needs of the organization. They will also analyze business requirements to identify where they can integrate new hardware, software or other solutions. They must be able to use their knowledge of IT to present recommendations clearly and understandably to senior management.
He/she will use their experience to work with the entire IT team on any technical issues and advise about potential fixes. They will be responsible for coordinating between Continental and external vendor and contractors on IT related infrastructure and development.
It is necessary for the potential candidate to have a strong IT acumen and an appreciation of customer experience. Ideally, the candidate will have a good understanding of the basic AWS architecture and the core AWS services and have hands-on experience designing, developing, deploying, and maintaining applications. Technical expertise and conceptual knowledge of the operational aspects of the AWS platform is desired. Previous experience as a Linux or Windows administrator will be a plus. Ability to establish an exceptional working relationship with teams across all business areas.
Key Responsibilities Results/Accountabilities
Subject matter expert and maintains the infrastructure strategies, standards, and IT roadmaps
Maintains network hardware and software, including servers, firewalls, edge devices, voice, peripherals, network nodes, terminals and cabling
Works with consultants and IT service providers to ensure that the computer system platform provides sufficient computing resources to deliver the desired level of business performance
Checks systems to optimize performance and to initiate recovery action after system failures
Responsible for the monthly server and workstation patching
Maintains network stability, collects and analyzes network and memory utilization, and installs and tests software patches and upgrades
Establishes budgetary requirements for equipment replacement
Coordinate the needs of in-house IT experts and remote employees, vendors and contractors
Manages computer operation scheduling, backup, storage and retrieval functions
Responsible for the installation of new hardware and software and assist in training of employees on its use
Comfortable with a manufacturing environment and interactions with plant employees
Coordinates third-party maintenance for network hardware, software and telecom services
Develops, maintains and tests disaster recovery plans
Offer suggestions for possible upgrades and changes within the IT department
Travel requirement: 15%-20%
Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
Ensures all computer hardware and enterprise applications operate reliably and effectively as per Service Level Agreements
Ensures that all changes to system or network hardware are compliant with Continental standards, and will function reliably and efficiently
Manages large and small projects to ensure that they are properly prioritized, are completed on time and within budget
Ensures that all appropriate training programs and documentation are in place to support new or changing applications
Adheres to all CBP IT processes, including incident management, change management and demand management
Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas
Ensures compliance with internal control procedures - communicating problems in operations, unwarranted deviations from established standards, and violations of policy or law.
Relationships with Others Jobs
Provide support and management of outside IT consultants and contractors
Works in partnership with the Business and IT leaders when defining user needs for any new hardware or software solutions.
Shares knowledge and best practices within the IT team.
Working with IT team to validate proposed solutions and ensure they meet standards.
Where training personnel are involved, partners with them to ensure users obtain appropriate documentation and guidance.
Education and Work Experience:
Bachelor?s degree in computer science, information technology, or a related discipline preferred
VMware VCP, MCSE, CCNA, or equivalent certification
AWS and or VOIP telephony certifications a plus
Knowledge and Skills:
Experience planning and implementing system life cycle processes.
Experience designing high availability production, disaster recovery and test environments.
Managerial experience leading and coaching technical teams.
Experience as a lead architect on large, multi-period, entity-wide projects.
Excellent analytical and communications skills.
Ability to communicate with 3rd party vendors and perform negotiations
5+ years of experience as an IT Infrastructure Lead (or Senior Network/Infrastructure Engineer)
5+ years of expert level hands-on skills with server virtualization technologies such as VMWare, Hyper-V or Citrix
5+ years of expert level hands-on skills with storage virtualization technologies such as EMC.
System management of Microsoft Servers, Active Directory, HP/UX Unix, Linux, Mac OS/X systems, LAN and WAN
Experience implementing VoIP and IP-based PBX systems
Working knowledge of the following:
Internet protocols, VPN and Firewalls
Network troubleshooting, monitoring and maintenance tools and techniques
Job Specific Competency Profile (Lominger)
Learning on the Fly
Dealing with Ambiguity
Managing and measuring work