Corporate Customer Success Manager

Zingbox - Mountain View, CA

30+ days ago
The Corporate Customer Success Manager (CCSM) is a technical sales contributor who provides pre/post-sales technical support to customers and internal staff. CCSM assists with pre/post sales project delivery. Collaborate with Dev/Ops engineering to filter system features to field SE/CSM community as well as track field feature request with the goal of driving solution adoption rates. Project management is critical to the success of CCSM, as they must can multitask several critical tasks among external & internal customers. Monitor customer chat channel and customer community to provide first response and follow up to other technical leads.

Who you are:
1-3 years of experience in any of the following technical roles: customer success, pre-sales, strategic consulting, or project management role
Ability to interface with multiple internal and external business units in an organized way
Self-motivated, proactive team player with a natural curiosity and passion for learning
Strong interpersonal skills and experience building relationships
Ability to deal with high pressure situations with poise, diplomacy and tact
Consistent track record of highly professional customer service in a fast paced, dynamic environment
Highly process-oriented mindset, with a love of telling stories with data
Excellent listening and empathy skills: you identify with the customer and want to help solve their problem
Travel as needed

Knowledge, Skills and Requirements

BS in EE or Computer Science or equivalent work experience
Ability to match client’s business requirements with product capabilities
Excellent interpersonal skills that build positive relationships with other team members
Strong ability to organize work schedule and time to ensure deadlines are always met
Hands-on, technical, problem solver in a high-pressure environment
Collaborate with Engineering & Product Development teams with direct field feedback facilitating contribution to solution development and enhancement

Familiarity with several of the following:
Enterprise network architecture design and operation experience or similar vendor certification
Data processing/visualization hands-on experience on any platform, e.g. Excel, ElasticSearch, Tableau.
Firewall, SIEM, NAC, Endpoint Protection
IoT Risk Mitigation & Security Best Practices
Knowledge of Computerized maintenance management system (CMMS) and associated workflows (not required but a plus)
Customer technical support experience