General Manager

Wyndham Hotels & Resorts - San Jose, CA3.8

Full-timeEstimated: $76,000 - $98,000 a year
Dolce Hayes Mansion invites guests to experience Northern California’s comfortable elegance amid lush landscapes and dramatic views of the surrounding mountains. From Bay Area vacations to conferences, Hayes Mansion offers exceptional accommodations for every getaway. The culture of San Francisco, the vineyards of Napa Valley, the beaches of Santa Cruz, and nearby golf courses all lie within reach of the estate’s prime location just 15 miles from San Jose International Airport.

Wyndham Hotels & Resorts is currently searching for a high energy, innovative and inspiring General Manager to work at our beautiful Dolce Hayes Mansion. The ideal leader will drive a winning atmosphere for the hotel to achieve profitability, surpass guest satisfaction and nurture our talented team members.


Value Your Team:
Ensure utilization of Wyndham tools and resources to ensure the property has a competitive edge to attract, and develop talent.
Assist in creating a positive team-oriented environment which focuses on the guest, through team member development and motivation.
Develop a system of collaboration and ensure to foster open communication by adhering to our “open door policy”.
Develop a Strategic Business Plan

Support the Director of Sales to prospect new and nurture existing clients to grow and improve the financials of the hotel.
Utilize data, to review past, present and future trends to elevate the innovation and competitive strategy of the hotel.
Develop business plan designed to maximize guest satisfaction, profitability, and market share.
Be the Brand

Ensure that the Wyndham COM! culture is threaded throughout the guest and team member experience.
Implement change and innovation to elevate team member engagement and the guest experience.
Support various social media initiatives to market and highlight the individuality of the hotel and its position in the community.
Act as an Ambassador to promote opportunities that increase awareness of our philanthropic goals throughout the community.
Ensure Quality and Efficiency

Establish systems to inspect programs and practices of your team to produce established goals and initiatives.
Walk the floor daily to be visible and ensure that guest expectations are met and exceeded.
Leverage key performance indicators to review and enhance overall hotel effectiveness.

At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.

Hotel or General Manager experience in a comparable hotel environment
Ability to work, weekends, holidays and extended hours

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Wyndham Hotels & Resorts is proud to be an Equal Opportunity Employer (M/F/D/V)