Inside Sales Manager

RCS Staffing - Chicago, IL (30+ days ago)

An online luxury retailer is looking for an experienced inside sales manager to join their team. The right candidate will possess leadership skills to develop and motivate team members and improve operational efficiency in the sales department. This is a managerial position that will require scheduling and day to day oversight of sales employees as well as various customer issues and escalations. Customer accounts will include retail consumers as well as B2B accounts, so proper management will be required to ensure the sales members are segmenting and prioritizing their tasks efficiency and following up with customers on daily basis.

Job Duties:

  • Manage sales team members performing sales of new products via phone and online chat and responding to sales inquiries/quotes
  • Creating a weekly schedule that includes weekends and after-hours support
  • Ensuring quotes and customer inquires are followed up on daily in a timely manner
  • Provide extensive coaching and counseling, manage performance and motivate employees
  • Review time off requests as appropriate to match staffing level requirements
  • Conduct quality assurance (call monitoring) and online chat reviews
  • Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
  • Provide backup support by taking calls during staffing shortages, high volume activity or as needed
  • Able to independently manage and drive personal workload
  • Supervisory/leadership experience, preferably in an inbound/outbound sales and service operation
  • Excellent problem solver with a proven track record of driving results
  • Strong internet/PC skills comfortable in a technology-driven business, strong skills in Excel
  • Proven ability to multi-task
  • Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment
  • College degree preferred or equivalent job-related experience

Job Type: Full-time

Salary: $65,000.00 to $120,000.00 /year