Full Job Description
Job Summary and Mission
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
Our aspiration is to personalize every customer interaction with Starbucks – acknowledging who people are as individuals and making them feel seen and cared for. Come join the team responsible for powering features for customers and partners globally.
This position contributes to Starbucks success by leading the definition, deployment, and support of technology solutions in support of Marketing Technology initiatives with a focus on Content Services and Measurement. As a manager, technolgy solutions, you are ultimately accountable for the success of the technology products and services delivered by your team. Working collaboratively with other functions, this role is responsible for crafting the strategic technology vision and roadmap guiding the selection and definition of solutions enabling key business capabilities aligned with strategic business objectives. Whether an enterprise-wide system or a more targeted application, effective solution management requires leadership through a strong customer service orientation and continuous improvement mindset to continually deliver enhanced capabilities elevating the user experience. The ability to lead, influence, and partner effectively with others is critical to success in this role. The management role will passionately foster team member development in the context of a high-performing team consistently delivering business value and exceptional customer service.
Summary of Key Responsibilities
The manager, technical solutions MarTech leads a team of technical product managers and analysts in the definition and delivery of our content management and measurement platforms.
Define and socialize the products’ long-term technical strategy and plan. Evangelize that vision throughout the organization.
Coordinates effective platform management across peer technology functions. Understands and coordinates potential dependencies across solution design, development, testing, deployment, support, and maintenance activities.
Facilitates trade-off decisions between investment, schedule and customer benefit.
Actively leads risk mitigation and product management; lead problem resolution as issues arise.
Builds effective relationships with key internal engineering teams.
Communicates effectively with positive impact. Listens attentively, processes, and takes appropriate action.
Manages application configuration and services enabling required business capabilities. Develops and maintains personal and team expertise for respective technology solutions, business functions, and processes. Acts as a focal point for the solutions and provides platform point of view for cross-cutting work, issues and decisions.
Partners with relevant support functions to establish holistic 7*24 support model optimizing partner talent with offshore support options. Performs root cause analysis of issues and assess trends to identify required future investments.
Builds strong vendor relationships to influence product roadmaps while managing contractual arrangements and service-level agreement compliance.
Provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results
Setting goals for the work group, developing organizational capability, and modeling how we work together. Foster a culture of innovation and thought leadership. Cultivate innovative concepts and provide opportunities to transform ideas into technology solutions
Accountable for the productivity, work quality, collaboration, and positive, engaging behavior of team members. Provides partners with coaching, feedback, and developmental opportunities supporting career development and formation of effective teams. Ability to manage teams comprised of functional, technical, and/or analytical professionals at a variety of levels.
Summary of Experience
Bachelor’s degree or equivalent experience in a related field (Masters / MBA preferred)
10+ years of industry experience in a technology environment with a record of successfully delivering complex products
5+ years’ experience delivering marketing technology products & services
3 years’ experience managing product delivery and release in an agile environment
3 years’ experience coaching and mentoring other team members
Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (5+ years)
Demonstrated ability to work with design and engineering to deliver customer facing features (5+ years)
Required Knowledge, Skills and Abilities
Significant experience and outcomes in applying marketing technology to successfully enable customer. engagement, personalization, and digital asset/content management.
Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings.
Exhibits expertise across multiple products and an ability to build and maintain close relationships with stakeholders to drive efficiencies.
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
Strong knowledge and demonstrated application of all facets of systems development lifecycle and technology operations.
Collaboratively and objectively assesses benefits, costs, and viability of proposed solution options and drives alignment across a diverse group of stakeholders.
Leadership in the utilization of user-centric design concepts in conjunction with agile prototyping, development, and testing to deploy highly engaging technology solutions to the end user.
Strong experience in application configuration management.
Working knowledge of Agile SCRUM solution design/development methodology and practices.
Ability to leverage business knowledge, sound judgment, and resourcefulness to determine appropriate course of action in challenging, ambiguous situations.
Strong written and verbal communication skills. Ability to engage with and present ideas to senior leadership. Provides key input to facilitate decision-making process.
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at email@example.com