Who We Are:
Coastal Ridge Real Estate is an entrepreneurial-spirited multifamily real estate investment firm with offices located in Columbus, Ohio, Cincinnati, Ohio and Malibu, California and apartment communities throughout the United States. Founded in 2013, our growing team of over 400 associates specialize in the acquisition, asset management, and property management of multifamily real estate. To date, Coastal Ridge’s portfolio includes more than $1.6+ billion in assets in the student housing, conventional housing, and active adult multifamily sectors. Our track record has demonstrated the firm’s ability to achieve our investor’s goals. We implement a consistent strategy anchored by steadfast investment rationale and a progressive and systematic operating platform. Coastal Ridge was honored in 2015, 2016, and 2017 as one of the Inc. 5000 Fastest-Growing Private Companies in the U.S. and was also among Columbus Business First’s 50 fastest growing companies in Central Ohio for the past three years.
What You’ll Do:
As a Property Manager, you’ll oversee the property’s operations to ensure that exceptional service is delivered to all residents and the property is meeting its financial goals. You’ll also serve as a leader in our organization, championing the Coastal culture and ensuring associates have the tools, resources and direction to be engaged and successful.
Ensure community meets all monthly, quarterly and annual financial and operational targets, including achieving the highest possible net operating income through effective cost control and revenue improvement programs.
Oversee and participate in all aspects of leasing production, including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy.
Oversee and participate in all aspects of rent collections, file necessary evictions and ensure landlord/resident laws are followed.
Oversee, assist and hold accountable all office and maintenance team members to ensure proper execution of individual responsibilities, while promoting a positive work environment.
Train and mentor individual team members to ensure the understanding of approved policies, procedures and protocols to perform daily responsibilities.
Perform difficult staffing duties including hiring, terminations, and corrective actions.
Provide excellent customer service including managing resident retention, monitoring timeliness and quality of service requests and ensuring aesthetic standards are maintained to the highest level for all aspects of your community.
Ensure completion, accuracy, and timelines of all regular and ad-hoc reporting requirements.
Identify and communicate both operational and financial risks to corporate management and establish corrective action plans.
Act as the primary point of contact between the corporate office and property, interacting with investors as necessary.
Other tasks as directed and assigned.
Who You Are:
A people leader. Let’s be real – managing people is hard. Ideally, you’ve coached, directly managed, and demonstrably moved the effectiveness of other adults before taking this job. You build relationships across lines of difference, inspire and motivate others to buy into your vision, navigate challenging conversations with finesse, make tough calls, invest in the development of your team, communicate effectively in all formats, give and receive feedback fluidly, and model/hold a high bar of excellence.
Customer service driven. You approach residents, prospects, and vendors with a positive, friendly attitude and take pride in providing top-notch service by building long-term relationships and going above and beyond customer expectations. You take responsibility for and quickly rectify mistakes and respond to complaints in a timely and empathetic manner.
A courageous problem solver. You keep it cool when things get crazy, approach problems with viable solutions, and know when you need to roll up your sleeves to support the team.
A masterful executor. You get things done. You fervently plan backwards to meet timelines, achieve big goals, and manage complex projects in a fast-paced environment with many moving pieces and stakeholders and ensure goals reach or surpass the finish line.
Financially focused. You use a data-driven approach to make decisions that positively impact the property’s financials. You find creative ways to move the needle and are focused on driving results that ultimately influence the bottom line.
High school degree or equivalent required, bachelor’s degree in Property Management, Business or related field preferred.
3 – 7 years’ progressive experience in a multifamily property management role.At least one-year prior Property Manager experience preferred.
Experience with Onesite, Yieldstar or similar software systems preferred.
Intermediate experience with Microsoft Excel, including experience creating formulas, sorting, filtering, etc.
Previous experience in multifamily student housing strongly preferred.
What We Offer
As a Property Manager, you’ll receive a competitive annual salary, quarterly bonus opportunities and a robust benefits package. Our benefits include your choice of three health insurance plans, dental, vision, short-term disability, long-term disability, HSA accounts with company match, company paid and voluntary life and AD&D insurance, FSA-Dependent Care Accounts, Paid Time Off, paid holidays, and a 401k with 4% company match. This is a full-time exempt position, reporting to a Regional Property Manager. Occasional travel may be required to attend training and other company functions.