Full Job Description
Business Group Highlights
Civilian, State and Local
Perspecta’s Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.
Perspecta is currently seeking highly motivated, career orient IT professionals with experience in, and a passion for, data network management and troubleshooting to support a highly visible government agency.
Supporting a Network Operations Center (NOC) operating on a 24/7/365 schedule, NOC staff personnel are assigned to specific shifts to ensure ongoing and consistent schedule coverage. The NOC Team collectively works to maintain Network stability ensuring that contract Performance Work Standards (PWS) are achieved, allowing our customer to meet its mission objectives.
Outages impacting this agency can have life and death implications and national press visibility. A commitment to the agencies mission is paramount. The working environment is dynamic, fast paced, often with conflicting priorities. The ability to adapt and adjust and proceed is key to success.
The NOC Tier Analyst is responsible for monitoring network services and responding to events and alarms, supporting the incident management process, including defining the impact, resolving, and properly escalating incidents. The Tier 1 Analyst supports service requests for a highly critical and dynamic WAN/LAN/MAN.
Tier 1 Analysts understand the fundamentals of the OSi model Layers 1-3;
Tier 1 Analysts understand fundamentals of TCP/IP and the functions of network technologies;
Tier 1 Analysts must possess a working understanding of network security devices, IPSec VPNs, TCP/IP, Routing, Switching, VRF, VLANS, Bandwidth Utilization, and Load Balancers;
Tier 1 Analysts must be capable to setup tools and capture, mine and interpret data from Wireshark, Syslog, Netscout, and SteelCentral to maintain and restore overall network health;
Candidate must have demonstrable experience in two or more of the following areas:
Navigating Cisco Switches and Routers
Navigating Juniper Switches and Routers
Creating VIPs, adding/removing Pool Members, renewing/modifying SSL CERTS on F5 devices.
Managing NW device configurations via HPNA
Using Infoblox to assign, unallocated, and modify IPs and Subnets.
Using TACACS to add devices, create and manage access structures and accounts, and run reports
Using Remedy and Atrium software
The Tier 1 Analyst is expected to actively communicate status during incidents and in general to requests from management leadership.
The Tier 1 Analyst is expected to assist their Tier 1 peers in understanding the need for responds to customer and management.
The Tier 1 Analyst must have a sense of urgency and a proactive, in addition to reactive, attitude.
With the assistance of their Perspecta leadership, the Tier 1 Analyst works within the entire Enterprise Operations Center (EOC) in a cooperative manner with non-Perspecta contract personnel to ensure that issues are worked, escalated and resolved quickly.
Education and Experience
High School Degree
Minimum 3-5 Service Desk or NOC (NOC preferred)
Associate or Bachelors in Computer related field
ITIL Fundamental certification
Cisco Certified Network Associate (CCNA)
Security certifications (CISSP, Security+ as examples)
What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector—from investigative services and IT strategy to systems work and next-generation engineering.
Our promise is simple: never stop solving our nation’s most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.
Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.
As a government contractor, Perspecta abides by the following provision
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).