Full Job Description
Staples is focused on our customer and our community, while empowering you to learn, grow and deliver. As a Print & Marketing Supervisor (i.e. Print Production Sales Supervisor), you will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. You’ll lead a team in driving results for key metrics by selling and providing a total print and marketing solution for customers while helping them achieve their Print and Marketing goals.
Get great perks.
Bonus plan, flexible full-time hours/shifts and generous paid time off; hiring immediately
Compensation based on qualifications and experience. Staples reserves the right to pay more or less.
Full medical benefits package, 401(k) with company match, and many more benefits
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
Schedule an interview immediately.
After applying, engage in a brief conversation via text or e-mail (typically same day) to schedule an interview. We’ll let you know if you’re not eligible. In-person interviews are at the store location
Provide strong leadership in community, customer service, and team development.
Drive customer satisfaction by focusing on customer engagement, quality, and the community
Connect with customers and build relationships to offer and provide value added print and marketing solutions
Review and execute internal communications and coach associates in exceptional service, consultative selling, and total solutions
Play an active role in helping your store, your people and your customer win.
Offer creative solutions to customers so that Staples is their go-to partner for all copy & print marketing solutions in the future
Leverage Salesforce.com to actively manage top customers through in-store engagement and proactive outreach to grow relationships that result in net incremental sales
Lead and develop a team committed to operational excellence in driving profitable sales & margin
Utilize order intake tools to consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
Be flexible to perform other duties as assigned
Essential skills and experience:
Able to work a flexible schedule (including nights and weekends)
Experience leading a team and/or supervising others while managing many priorities
Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
Attention to detail and keen eye for noticing quality issues throughout the production process
Experience overcoming objection and engaging with customers to understand their needs
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Staples does not sponsor applicants for work visas for this position
Preferred Skills and Experience:
Experience in a fast-paced customer service, selling, and/or copy & print production environment
Desktop publishing software experience including Adobe and Publisher
Click to learn more about the employee benefits, programs and perks offered at Staples.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.