Certified Medical Assistant (CMA; Mental Health)

Lorenz Clinic - Victoria, MN


Job Title: Mental Health Navigator

Compensation: Competitive and commensurate with credentials and experience

Direct Supervisor(s): Administrative Services Manager

Licensure: Certified Medical Assistant or CNA

Location: Victoria, MN

The Position

Lorenz Clinic seeks a Certified Medical or Nursing Assistant to serve as Mental Health Navigator within a multi-site, outpatient psychology system. The position is full-time and will be housed at the clinic system’s flagship location in Victoria, MN. The Mental Health Navigator is responsible for coordinating patient care, assisting psychiatry with procedures, and various administrative tasks including patient coding and billing.

Job Duties

Patient Care

  • Check in patients, make reminder calls, and schedule appointments
  • Assists and supports psychiatrist with patient examinations, treatments, and/or procedures including but not limited to
  • obtaining vital signs including blood pressure, height, weight, pulse, temperature checks, and urine testing if needed
  • administering injections
  • recording patient’s medical history and other relevant data
  • Schedule interpreters for patient appointments as needed
  • Administer outcomes measures and symptom screening tools as needed
  • Prepares examination areas and patients for examination, procedure, or treatment by psychiatrist
  • Supports patient-focused care and provides patient instruction
  • Works with clinic staff to create a culture of empathy, professionalism, and lifelong learning
  • Coordinated patient care to allow for maximal communication between providers and patient access to needed supports
  • Initiate referrals to internal team members for psychotherapy, psychological testing, or other services


  • Check insurance benefits and eligibility for all new and existing patients, and communicate these benefits to the responsible clinician
  • Process credit card payments for copays and other patient responsibility
  • Work with patients on past due accounts to set up payment plans
  • Investigate denied claims for successful processing
  • Work with the clinicians to obtain insurance authorizations
  • Log insurance receipts and patient receipts to ensure they are accurately attributed to accounts
  • Ensure claims are being submitted in a timely manner
  • Answer phone calls and emails with questions pertaining to an invoice or services
  • Provide excellent customer service
  • Work to reduce aging and average days’ receivables
  • Respond to payer inquiries in a timely manner
  • Review provider billing entries to ensure accuracy
  • Attend trainings and meetings as scheduled
  • Maintain up-to-date knowledge of ever-changing billing regulations
  • Special projects as assigned
  • Other duties as assigned


  • Communicates effectively and professionally with patients, visitors, clinicians, and co-workers
  • Interacts with others in a positive, respectful, and considerate manner
  • Actively helps cultivate a positive reputation for the Clinic in the community

Financial Practices

  • Uses facility resources appropriately and avoids wasteful practices
  • Promotes cost containment and efficient use of facility resources
  • Makes recommendations for potential cost-effective improvements
  • Assists in educating clinical staff about cost-containment issues
  • Responds to clinically-related questions about adjustments to patient accounts

Compliance Program

  • Contributes to the clinic’s progress and development of the organization’s adopted compliance program
  • Performs according to established compliance policies and procedures
  • Assists clinic efforts to organize and carry out peer review of patient files

Quality-Improvement Program

  • Contributes to the clinic’s adopted Quality Improvement Program
  • Performs according to established quality improvement policies and procedures
  • Monitors psychiatrists’ participation in quality improvement activities
  • Participates in quality improvement studies as required by clinic to assess clinical care/staff and adherence to managed care contracts
  • Makes recommendations for potential Electronic Health Record efficiencies or improvements

Safety/Risk – Management Program

  • Adheres to safety policies and procedures in performing job duties and responsibilities
  • Works with the ASM to resolve observed or suspected safety violations, hazards, and policy/procedure noncompliance
  • Responds to emergency situations with competence and composure
  • Supports risk management and participates in programs concerning patient and employee safety
  • Promptly and decisively responds to instances wherein provider behavior contributes to risk

Professional Competence

  • Participates in continuing education and other learning experiences as requested by administration
  • Participates in facility teaching programs for employees and clinical staff on topics of special interest/pertinent to the clinical aspects of medical assistance
  • Maintains high level of professionalism and activity within the larger profession
  • Brings voice of ethical decision-making to all work
  • Welcomes suggestions and recommendations from all co-workers
  • Provides facility with updated credentialing information when needed
  • Serves as an assistant policy authority related to the clinical portions of the Electronic Health Record; helps train all psychiatric department staff and ensures their compliance in same

Minimum Requirements

  • Medical Assistant or Nursing Assistant Certification from an accredited school
  • At least 18 years of age
  • High School Diploma
  • Reliable transportation
  • Basic math skills
  • Outstanding communication skills via phone and email
  • Ability to maintain a high level of professionalism at all times
  • Proficiency in all Microsoft applications, especially Excel and Word
  • Proficiency in all Google applications
  • High level of self-motivation and integrity
  • Extreme attention to detail and organization
  • Positive, team-player attitude who is adaptable to change
  • Stable and successful work or school history
  • Ability to maintain interpersonal boundaries
  • Ability to sit for long periods of time
  • Ability to work on a computer for long periods of time

Preferred Qualities

  • Associate’s or Bachelor’s degree in Business, Finance, Medical Administration, Medical Billing, or similar field
  • HIPAA experience or training
  • Prior experience with managed care networks and EAPs, especially within the Mental Health field
  • Prior collections experience is helpful
  • Prior experience with Athenanet EHR system

Knowledge & Skills

The most suitable candidates will possess the following knowledge and competencies:

  • Principles and practices for maintaining and expanding referral sources while adhering to payer administrative requirements
  • Medical terminology, medication terminology, & privacy practices consistent with professional standard
  • Clinical standards of practice and certification requirements
  • Principles and practices of direct client service delivery
  • Knowledge of current principles and practices for providing medical assistance services to patients
  • Applicable federal, state, and local laws, rules, and regulations
  • Office administrative practices and procedures including records management and the operation of standard office equipment
  • Computer applications related to the work including the Clinic’s Electronic Health Record

The Clinic

Lorenz Clinic is a group practice focused on the mental health needs of children, families, and adults. While the majority of services are provided under the umbrella of managed care, the clinic has community partnerships that allow us to service those without insurance. Located on the edge of the Minneapolis Metropolitan area, our four locations (Victoria, Chaska, Prior Lake, and Rosemount) are located approximately 30-35 miles south/southwest of downtown Minneapolis and St. Paul and provide needed access to psychological services for both suburban and rural communities. In addition to its overall clinical mission, the clinic hosts a vibrant clinical training program.


Full-time A/R Specialists enjoy paid time off, paid holidays, access to employer-sponsored health insurance, life insurance, and short-term and long-term disability insurance. The compensation for this full-time, non-exempt, hourly position is competitive and dependent on program fit, qualifications, experience, and credentials.

To Apply

To apply for this position, email your resume and a cover letter to Sydny Spires, Administrative Services Manager, at employment@ lorenzclinic.com

More information about the clinic can be found at www.lorenzclinic.com

Job Type: Full-time

Salary: $16.00 to $21.00 /hour


  • Mental Health: 1 year (Preferred)


  • Certified Medical Assistant or CNA (Required)