Clinical Administrative Coordinator

UnitedHealth Group - Brentwood, TN3.6

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking Clinical Administrative Coordinators who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work. (sm)

Primary Responsibilities:
Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance
Drafting of NOA / NOE letters for government and Commercial Specific clients and making outbound calls to client specific customers
Responsible for ensuring the letter documentation meets client, regulatory and accreditation requirements
Knowledge of the State and Federal regulations concerning the services and benefits
Must demonstrate understanding of the program by selecting the correct letter template
Other duties as assigned by manager and / or director

Required Qualifications:
High School Diploma / GED (or higher)
1+ years of professional experience in an office / customer service environment
1+ years of professional experience in Clerical or Administrator work
1+ years of experience with Medical Terminology
Previous experience working with Microsoft Office including Outlook (ability to create, edit, save, and send documents), Word (ability to create, edit, save, and send documents), and Excel (ability to create, edit, save, and send documents)
Computer proficiency including, but not limited to, ability to learn new computer system applications
Ability to work an 8 hour shift Tuesday through Saturday (Tuesday - Friday the schedule will be 8:00 AM - 5:00 PM. Saturdays the schedule will be 6:00 AM - 3:00 PM.) and work overtime if there is a business need

Preferred Qualifications:
Bachelor's Degree (or higher)
2+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties or 2+ years of Customer Service experience analyzing and solving customer problems
Experience working within the Healthcare Industry, Hospital, Physician's Office, or Medical Clinical setting, Medical Terminology, ICD and CPT codes, Medicare and / or Medicaid Services, Call Center environment
Healthcare or Insurance Benefits experience
Experience in a Medical office billing or Medical Assistant / Clerk
Experience with production of NOA / NOE Letters
Knowledge of Medicare, Medicaid, and Commercial programs

Soft Skills:
Ability to multi - task
Excellent oral and written communication skills
Ability to work in a fast - paced, dynamic, rapidly changing environment
Strong aptitude for working in a production driven environment
Must be a self - starter and able to work independently
Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.