Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality.
Why Join Us? As a Patient Access Coordinator (Bilingual) you’ll be a part of a passionate team that plays a vital role in the lives of others! And joining PPM, means joining a culturally diverse team that includes some of the best nurses – if you want your career to be a part of a passionate and diverse group - we are looking for you!
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Patient Access Coordinators help individual patients navigate past barriers to accessing Family Planning, Gender Affirming Care and Abortion services by connecting them to appropriate resources and supports. This role supports Planned Parenthood of Maryland commitment to providing needed resources for patients seeking care in Maryland by facilitating coordination of care and providing patient-centered solutions. This position will both expand navigation support available to patients at PPM and help to build sustainable systems that will bolster access for the future.
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This position starts training in the office for two to three months. After successful training the position is Hybrid.
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Ensure patient is receiving services in a timely manner and at a location most convenient for them based on the patient’s clinical care site preferences.
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Including, but not limited to scheduling patients for appointments, complete financial screenings, and assisting with funding support.
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Conduct insurance error mitigation tactics to create a positive experience for our patients.
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Manage specialized programs including Abortion Funding Support, Gender Affirming Care and Presumptive Eligibility programs and others.
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Conduct periodic training sessions with clinical staff to help promote programs.
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Work with the patient to identify logistical needs to access care and link the patient to appropriate resources as needed. Including but not limited to transportation, lodging, and medical services, and linking the patient to financial resources.
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Support the coordination of care by collaborating with affiliates outside of PPM to prevent unnecessary or redundant care; and to help reduce the cost of care when appropriate.
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Work with the patient to identify other support services as needed and providing appropriate linkages.
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Identify and arrange interpretive language services when needed.
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Take the initiative to proactively resolve barriers, support and/or escalate tough patient cases via communication to management, providers, and patients.
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Collaborate and partner with internal and external stakeholders to facilitate and create clear workflows for patients with complex needs seeking care at PPM. Attend meetings with external stakeholders and develop strong relationships to ease the coordination of care for patients.
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Meet key program metrics, collaborate with manager in collecting, tracking, and reporting on required program data.
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Collect data and document trends at the Center level to that support informing and moving forward PPM’s strategic Access expansion initiatives.
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Facilitate patient care with external providers, in collaboration with outside navigation staff, to maintain continuity of care for patients traveling from out-of-state to Maryland for abortion care. Includes ensuring that appropriate appointment-making, transmission of medical records, and other navigation logistics are tracked and resolved for out-of-state patients as necessary.
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An effective Patient Access Coordinator should have a demonstrated ability to quickly and effectively synthesize patient needs and liaise with providers and local resources to create a unique patient care plan. To that end, the incumbent should possess the following characteristics:
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Organized
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Attentive to Detail
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Compassionate
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Discreet
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Understanding of abortion and related health care facilities, support structures and processes
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Ability to work under pressure, on tight deadlines, and provide effective case-management to a varying caseload of patients
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Ability to work and act independently on-site or remotely with minimum supervision
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Excellent communication skills
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Deep commitment to abortion access
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Understanding of and commitment to reproductive justice principles
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Committed to values and practices of equity and reproductive justice
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Ability to provide effective case-management to a varying caseload of patients
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Health care insurance through CareFirst with the choice of an HMO/ Open Access and Healthy Blue Advantage. Eligibility is the first of the month, following your day of employment.
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Flexible Spending Account: Health Care and Dependent Care. Eligibility is the first of the month, following your day of employment.
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Guardian Dental and EyeMed Vision Insurances. Eligibility is the first of the month, following your first date of employment.
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Life, AD&D Insurance: One time your basic annual earnings to a maximum of $100,000.00. This benefit is paid for by the Company.
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Short-Term Disability: 60% of your weekly earnings up to a maximum benefit of $1,000.00 per week. Benefits begin on the 8th day and are payable for 25 weeks. This benefit is paid for by the Company.
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Long-Term Disability: 60% of your monthly base wages for prolonged illness or injury. With a maximum monthly benefit of $10,000.00. This benefit is paid for by the Company.
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PTO Accrued 1st year: 18 Days.
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Employee Assistance Program. This benefit is paid for by the Company.
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Tax-Free Transportation Plan.
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Other Supplemental Insurance Programs you can purchase.
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12 paid Holidays (Eligibility is the first of the month, following your first day employment).
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401(k) Retirement Plan: Eligibility to participate is the First of the Month following your first day of Employment. After one year PPM will match 100% of employee contributions up to the first 3% and 50% of the next 2%. Fidelity Investment is our 401k provide and they will mail an enrollment packet to your home address.
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Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.
Applicants must pass Criminal Background Screening and the Right to Work in the United States.
PPM Requires COVID-19 Vaccination as part of Employment.
Planned Parenthood of Maryland Participates with E-Verify.
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