Full Job Description
Administration (Information Technology)
(Internal and External)
For over 50 years, Legal Aid Chicago has provided free civil legal assistance to people living in poverty in metropolitan Chicago.
Each year our attorneys, volunteers, and staff help resolve civil legal problems, including domestic violence, consumer fraud, and
Position: The IT Operations Manager works closely with the Director of Information Technology and is responsible for managing
the system administration staff, the IT servers and systems, providing input and completing tasks on major technology projects,
and providing technical support to staff.
Manage Systems Administration Staff. Supervise the Systems Administrator(s) and support IT department activities
while upgrading systems and servers, oversee installations and migration the organization’s data
Manage IT Servers and Systems. Manage and troubleshoot all network servers; telephony equipment, electronic
communications systems, routers, firewalls, switches, and gateway security devices
Resolve Help Desk Escalations and Provide After-Hours Support. Assist the Computer Specialists and Systems
Administrators with help desk functions, assess and resolve situations that are escalated from the Computer Specialists
and/or the Systems Administrator, and provide after-hours support to users when necessary
Develop Department Policies and Procedures. Assist with the design and implementation of new technologies, and
provide input on major technology projects, develop service level agreements (SLAs), and review, develop, and
implement IT guidelines
Bachelor’s degree in Engineering, Computer Science or related field
Minimum of 5 years of relevant work experience in IT service management
Comprehensive knowledge of Microsoft 365/Office 365 administration
Knowledge and experience administering Exchange Online/Teams/Mobile Device Management/OneDrive amongst
Experience administrating, maintaining, and monitoring active directory, group policy, DHCP, and DNS in an enterprise
Knowledge and experience in PowerShell scripting.
ITIL 4 certification.
Previous law firm or non-profit experience
Previous experience supervising staff
Salary: Commensurate with experience. Legal Aid Chicago offers a comprehensive benefits package, including low-cost
employer-paid health plan options, employer-provided group life and long-term disability insurance, fitness center access,
generous paid time off, and much more.
To Apply: Send your cover letter, resume, and the contact information of two professional references to:
firstname.lastname@example.org . Please place “IT Operations Manager” in the subject line of your e-mail. Applications will be
reviewed on a rolling basis, and the position will remain open until filled. No phone or agency calls, please.
Legal Aid Chicago is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all
applicants and therefore does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation,
age religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status, or ex-
offender status. Applicants who have experiences with our client communities are encouraged to apply.