Job Title: Service Technician III
FLSA Status: Non-Exempt
Reports to: Service Manager
RP Power is a premier distributor for Kohler Power. Customer and product support is essential in our day to day operation of new sales, repairs, maintenance and rentals.
The position will work directly for the Service Department Manager and will day-to-day direct supervision by the department Service Writer. The employee will be responsible for performing power generation equipment preventive maintenance, in-depth corrective maintenance and complete start-up testing as assigned. In addition, they will prepare written estimates for recommended corrective repairs noted during any service and submit to the Service Admin personnel for submission to the customer. The outcome of this position is to provide direct hands-on maintenance of customer's and the company's power generation equipment in order to support all aspects in the overall service and parts sales associated with the Service Department. In addition, this position will assist with helping other technician, customers and dealers with technical support both in person and in field as directed by the Service Manager.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily including the following.
Attendance & Punctuality
Arrives at meetings and appointments on time, Begins working on time, Ensures work responsibilities are covered when absent, Keeps absences within guidelines, Schedules time off in advance
Commits to doing the best job possible, Follows instructions, responds to management direction Keeps commitments, Meets attendance and punctuality guidelines, Responds to requests for service and assistance, Takes responsibility for own actions
Displays courtesy and sensitivity, Manages difficult or emotional customer situations, Meets commitments, Responds promptly to customer needs, Solicits customer feedback to improve service
Exhibits good listening and comprehension; expresses ideas and thoughts effectively in written and verbal format; keeps others adequately informed.
Competent in required job skills and knowledge, Displays understanding of how job relates to others Exhibits ability to learn and apply new skills, Keeps abreast of current developments, Requires minimal supervision, Uses resources effectively
Safety & Security
Determines appropriate action beyond guidelines, Observes safety and security procedures, Reports potentially unsafe conditions, Uses equipment and materials properly. RP Power has defined the position of Service Technician Level 11 as a “safety sensitive” position. A safety sensitive position is defined as any position in which an employee works in an environment where a constant state of alertness is required to avoid possible injury to themselves, or to people around them. This includes but not limited to technicians, warehouse employees, parts employees or anyone who operates any company or customer equipment. This also includes any employees who drive a company vehicle.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience : Fifth year college or university program certificate or two to four years related experience and/or training or equivalent combination of education and experience. Must have completed Kohler Generator & Controls and Industrial ATS training.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Proficient in Microsoft Office product. Familiar with Wennsoft, MobileTech and Kohler SiteTech,
Supervisory Responsibilities: This job has no supervisory responsibilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to work near moving mechanical parts; fumes or airborne particles; outdoor weather conditions; risk of electrical shock and vibration. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; toxic or caustic chemicals; extreme cold (non-weather) and extreme heat (non-weather). The noise level in the work environment is usually loud.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.
Job Type: Full-time