Car Privileges & $1,500 Sign-on bonus
Fox Rent A Car is a subsidiary of Europcar Mobility Group USA, a significant player in the USA mobility markets. Europcar Mobility Group USA's mission is to be the preferred "Mobility Service Company in the USA" by offering attractive alternative solutions to short-term rentals and long-term vehicle usage, with a growing range of mobility-related services.
We seek a driven and strategic Operations Manager to lead our rental car operations. In this role, you will oversee daily activities, manage a dedicated team, and implement strategies to boost efficiency and customer satisfaction. Your responsibilities include fleet management, achieving sales targets, and ensuring exceptional service standards. If you have a strong background in operations and a passion for excellence, we want you on our team.
As the Operations Manager, you will:
- Oversee and streamline the entire rental process, ensuring minimal wait times and delivering fast, friendly, and efficient service to enhance customer satisfaction.
- To meet customer needs and improve service quality, maintain a well-maintained fleet of clean vehicles with a diverse selection of car types, including specialty vehicles.
- Manage the team to create a seamless operation by anticipating needs, enhancing processes, and addressing challenges before they arise.
- Forecasting needs, improving workflows, and proactively solving problems to ensure smooth operations and the team efforts.
- Complete and prioritize intricate task lists with precision and follow-through without the need for reminders.
- Ensure team members are productive, follow up on performance, keep the team motivated, and provide support when needed.
- Monitor departmental responsibilities and address any slowdowns.
- Conduct and participate in the recruitment, interviewing, and hiring of staff.
- Check performance metrics, ensure team members meet their goals, and adjust strategies as needed
- Make decisions that balance customer satisfaction with company profitability.
- Develop and refine cross-training programs to enhance team member versatility.
- Coach rental agents to achieve sales goals and revenue targets, providing the support they need to excel.
- Generate and present detailed Excel reports on Key Performance Indicators (KPIs).
Process Optimization:
- Use past data and market trends to predict and prepare for staff and vehicle needs.
- Keep an eye on workflows and find ways to make them work better across the board.
- Plan ahead for any unexpected demands or disruptions to keep things running smoothly.
- Simplify and improve processes to boost efficiency and clear up bottlenecks.
- Create a positive environment where everyone feels encouraged to suggest improvements and solve problems together.
Experience/Qualifications:
- High school diploma (or GED equivalent); college degree preferred
- A minimum of two years experience as a manager or supervisor with a rental car company is ideal but not required.
- Experience in operations management or a similar role, demonstrating a proven successful management and leadership track record.
- Strong problem-solving, analytical, and organizational skills.
- Advanced proficiency in Microsoft Excel for data analysis and reporting.
- Excellent communication, interpersonal, and leadership abilities.
- Proficiency in real-time monitoring technology and communication systems.
- Ability to monitor and coach a sales team as needed to achieve targets and enhance performance.
We offer:
- Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
- Company-paid Life Insurance
- Company paid AD&D Insurance
- Flexible spending account
- Parental leave
- Employee assistance program
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
Work Location: In person
