Customer Service Associates (CSA) provide sales and floor support services to our clients, Sales Associates, and Management. This is a part-time seasonal position; Saturdays are required to work. Sundays are required during the holiday season.
Floor Responsibilities:
- Interacts with customers in person to provide support and information on products and services
- Supports Sales Associates during client sales checking inventory, sizes, pulling merchandise and put-backs
- Works directly with Floor Manager to determine floor assignments for the day including floor moves, maintaining visual appearance of products, sizing and spacing of products and stocking of items
- Serves as floor coverage during busy times or lunches
- Pick up/Drop off items to tailor shop
- Light cleaning: dusting of shelves and glass, ensuring carpet is vacuumed, tidying up floor at closing.
- Performs other related duties as assigned
Cashier Responsibilities:
- Greets customers upon entering the store or department.
- Accepts money in the form of cash, checks, and credit or debit cards for items purchased; validates checks.
- Assists customers with questions.
- Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
- Processes returns and exchanges according to store policy.
- Identifies prices of products and services and ensures accuracy of purchase.
- Assists customers in locating various products, resolving complaints, or providing information.
- Bag, box, and wrap purchased items.
- Performs other related duties as assigned.
Physical Requirements:
- Prolonged periods of standing and walking.
- Must be able to climb stairs, bend, reach, push and pull.
- Ability to perform repetitive movements over long periods of time.
Qualifications:
- A friendly and energetic personality with customer service focus.
- Excellent customer service skills.
- Good verbal communication skills.
- Ability to operate available equipment, such as cash registers, calculators, or scanners.
- Basic mathematical skills, as needed to make change and give refunds.
- Previous Customer Service experience in a retail environment preferred.
- High School Diploma or equivalent.
Job Types: Part-time, Seasonal
Pay: From $16.00 per hour
Expected hours: 24 per week
Shift:
Ability to Relocate:
- Philadelphia, PA 19103: Relocate before starting work (Required)
Work Location: In person
