Customer Service Representative

The RealReal - Brisbane, CA2.9

Full-timeEstimated: $29,000 - $42,000 a year
EducationSkillsBenefits
Calling all Customer Service Representatives who have a love for fashion!!! Looking for connoisseurs of luxury handbags, fine jewelry, watches, and clothing!

The RealReal is the world's premier online luxury resale store. We are growing exponentially thanks to our leadership team and their proven track record of success.

We are looking for a Customer Service Representative to work in our Contact Center located in Brisbane. You will be the first line of contact with our customers. Our customers demand the very best so it is imperative that this person be extremely polished and professional. There is a huge opportunity for growth in this role so we also need a quick learner, someone who enjoys a challenge and can manage ever-changing tasks. This position will require some overtime occasionally.

Main Duties:
Respond to customers in an efficient, friendly, and professional manner over the phone, email or live chat.
Accurately and confidently communicate order information, policies and procedures.
Do everything within reason to create an amazing customer experience.
Adhere to the established work schedule.
Display a positive attitude and work with integrity when dealing with customers, consignors, and co-workers.

Requirements

Retail experience either in E-Commerce or brick and mortar store.
Amazing communication skills.
Excellent problem-solving skills.
Strong ability to multitask.
Excellent written communication skills.
Self-motivated and a team player.
Strong interest in and knowledge of fashion - top designers, current styles, fabrics, etc.
Manage competing priorities and know when to escalate issues.
Enjoy a fast-paced environment.

Extra Credit:
You have worked for a luxury brand/retailer.
You have E-Commerce experience.
You have contact center experience.
You have a college degree.

Benefits

The RealReal offers a competitive salary, stock options, 401k with company match and a full menu of benefits including transportation assistance (shuttle service from nearby Bart stations).

Join our team and make some history!