Oversees operations of service delivery teams on small to medium sized accounts to ensure that products, offerings, and services are delivered in accordance with agreed upon business solution goals and objectives.
Essential Job Functions
Oversees functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
Works with functional areas or departments to interpret and plan projects or workload forecasts.
Oversees and approves expenditures for accounts in line with established policies and procedures. Monitors and addresses budgetary compliance issues in relation to expenditures.
Manages complex relationships between delivery and consumer groups to ensure good client relations.
Identifies and leads service improvements to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs.
Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
Supports developing new business proposals and introduces new technology to enhance business solutions.
Provides leadership and work guidance to less experienced personnel
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, engineering, information systems or related field preferred
Nine or more years of support services, project, or program experience
Experience working with the technology industry
Experience working with company products and operating systems
Good project management skills
Good analytical and problem solving skills
Good interpersonal skills to interact with customers and team members
Good leadership and organizational skills
Good communication skills
Good skills in managing to contracts and bugets
Good relationship building skills
Ability to work in a team environment
Willingness to travel