Non-Profit Program Director

Upbring - Dallas, TX3.3

Full-time$63,000 a year

The Program Director at our children's shelter is responsible for establishing and directing all aspects of program activities and services to meet the social, emotional, physical, psychological, and mental health well-being of the Unaccompanied Children (UC). Overall management of the programmatic, administrative, financial, and operational systems related to the provision of care and services; provision of regular and timely reports to the Office of Refugee Resettlement (ORR) regarding operations, services, and finances; establishing a respective and supportive workplace environment; elevating any issues or concerns to ORR. The Program Director is responsible for regularly exercising discretion and sound judgment when directing, supervising, and overseeing the social service activities in accordance to Agency and licensing standards and other federal, state, and local regulatory requirements.

***Must be LCPAA (Licensed Child Care and Child-Placing Agency Administrator) & CPMS (Child Placement Management Staff) credentialed as well as BILINGUAL in English and Spanish based on service population.

*Essential Duties

  • Provide oversight and leadership of all program services and activities required to meet Agency and licensing standards and resident’s Individual Service Plans (ISP)
  • Conduct referral and placement staff meetings
  • Ensure staff adheres to procedures and practices to maintain resident confidentiality
  • Ensure regular and ongoing communication is delivered to direct care staff related to program goals, services, and issues related to UC treatment, including but not limited to changes and updates
  • Oversee the accurate and timely completion of incident reports, facilitate regular and ongoing incident review meetings on a program level and participate in program-wide (facility-wide) safety review committee
  • Regularly review the well-being and safety of the residents; responsible for review and reporting of the nature, severity, and frequency of risks
  • Take the lead on the Continuous Quality Improvement (CQI) Program for UC care and treatment
  • Work closely with Regional Director and Upbring Quality and Compliance team in developing and enforcing policies and procedures in accordance to Agency and licensing standards and contract and funding requirements
  • Work in collaboration with interdisciplinary and treatment teams to develop, implement, and evaluate UC behavior and treatment plans
  • Monitor, review, and make recommendations for program activity improvements to ensure individual and group activities are developed and implemented to meet resident needs determined by their Individual Service Plan (ISP)
  • Assist in the preparation of program audits, assuring adherence to Agency and licensing standards and contractual and funding agreements
  • Oversee and monitor case records and files and other forms of documentation to ensure all internal and external reporting standards and requirements are met; ensure all program staff is aware and adheres to the proper documentation procedures for case records and files and other forms of documentation
  • Complete weekly, monthly, quarterly, and year-end reports to meet both internal and external program requirements in a timely manner
  • Provide support and intervention in crisis situations using established Agency policies and resident care philosophy
  • Actively participate in the safe and orderly evacuation of UC and staff during an emergency drill and mandated disaster; serve as a member of the management team assisting with evacuation of UC and staff
  • Create and actively participate in the on-call rotation schedule; perform duties to meet ratio requirements
  • Maintain an active presence throughout the facility to ensure Agency policies, resident needs, and licensing standards are being met; monitor service delivery and make recommendations for improvement staff development and management

Staff Management and Development

  • Provide ongoing support and coaching to staff to ensure the program and service delivery is operating effectively and efficiently in accordance to established Agency and program goals and objectives and federal, state, local, and county regulatory requirements and funding requirements
  • Coach and support all direct report staff and volunteers to ensure they have the necessary information, tools, training, and resources needed to optimize performance and ensure program goals and objectives are achieved; develop direct reports to their highest professional potential, foster teamwork, and nurture a positive working environment
  • Identify staffing needs; interview, hire, and train new staff and develop and implement ongoing staff development trainings
  • Regularly review employee performance and provide supportive and constructive feedback
  • Complete, conduct, and submit the 90-day and annual performance evaluations per established due date

Working Relationships

  • Assist with the collaborative efforts and activities with the interdisciplinary and treatment teams to ensure all UC are receiving the quality of services needed to meet their individual treatment and behavior plans.
  • Build and maintain cooperative working relationships with management, program staff, inter-disciplinary teams, volunteers, and service providers to ensure the needs of the UC and program goals and services are being met at the highest quality
  • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices.

Minimum Qualifications

  • Bachelor’s degree in Social Work, Counseling, Psychology, or closely related field
  • LCPAA (Licensed Child Care and Child-Placing Agency Administrator)
  • CPMS (Child Placement Management Staff) credentialed
  • 5 years’ experience in program development and management
  • 2 years’ supervisory or management experience in program management or as a director of a licensed child care program
  • Bilingual in English and Spanish based on service population
  • Strong leadership and management skills with the ability to engage, motivate, and empower staff and promote a positive working environment
  • Strong people and interpersonal skills with the ability to work with very diverse groups of people
  • Strong organizational and time management skills with the ability to manage multiple tasks, and requests simultaneously
  • Demonstrated ability to clearly write case notes without grammatical errors; strong writing skills
  • Strong verbal communication skills with the effective use of tone and chose of words
  • Ability to de-escalate situations with calmness, professionalism, sensitivity, and within ethical boundaries at all times
  • Demonstrated ability to establish trust and a positive rapport with service population
  • Proficient use of Microsoft Word, Excel, and Outlook

Preferred Qualifications

  • Master’s degree in Social Work, Counseling, Psychology, or closely related field
  • 5 years’ experience in program development and management
  • Advanced knowledge of minimum standards of Office of Refugee and Resettlement

Physical Demands & Work Conditions

  • This position requires sitting and looking and using a computer for long periods of time
  • Position works in a child facility and has constant exposure to children
  • Lift, push, pull, move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status

Job Type: Full-time

Salary: $63,000.00 /year

Job Type: Full-time

Salary: $63,000.00 /year


  • supervisory or management in program management: 2 years (Required)
  • program development and management: 5 years (Required)


  • Bachelor's (Required)


  • LCPAA (Licensed Child Care and Child-Placing Agency Admin. (Required)
  • CPMS (Child Placement Management Staff) (Required)


  • Spanish and English (Required)

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Professional development assistance

This Job Is Ideal for Someone Who Is:

  • People-oriented -- enjoys interacting with people and working on group projects
  • Dependable -- more reliable than spontaneous

This Company Describes Its Culture as:

  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative