Front Desk Agent

Fairfield Inn & Suites | InnSight Hotel Management Group - Burlington, WA (30+ days ago)3.7


SUMMARY:
Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements and collecting payments from guests.

ESSENTIAL FUNCTIONS:
Register guests to the proper accommodations upon arrival. Make, change, or cancel guest’s reservations at their request. Accommodate guest with any problems or requests they have. Update information in the computer system as needed. Communicate with other departments to fulfill guest needs. Answer telephones. Maintain keys in secure areas. Attend all mandatory meetings. May be required to drive Shuttle Van if applicable. Report all unsafe conditions immediately. Keep work area neat and organized. Complete other duties as assigned by supervisor to include cross training. Attendance and punctuality are essential functions of this position.

PHYSICAL DESCRIPTION:
Constantly standing at the Front Desk on tile or carpet. Constant repetitive motions of stooping (bending at the waist), twisting

(knees, waist and neck), and crouching (bending at the knees). Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs. Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

WORKING CONDITIONS:
Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise. Must adhere to the Hotel’s safety standards and procedures. Exposed to computer printer noise, and telephone noise.

QUALIFICATIONS:
Customer service experience necessary and prior cash handling experience preferred. Read, write, and speak English fluently with ability to communicate effectively both written and verbal with the public and other team members. May require valid Driver License with an acceptable driving record. Experience working with computers and operating keyboards. Must pass criminal background check.

SUCCESS FACTORS:
Effectively and accurately check guests in and out. Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme. Follow all safety procedures. Ensure kind and courteous behavior towards coworkers. Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.

Brand: Fairfield Inn & Suites
Address: 9384 Old Hwy 99 N Burlington, WA - 98233
Property Description: DZ5 - Fairfield Inn & Suites
Property Number: DZ5