Clerical Associate

NYC Urban Apartments - New York, NY (30+ days ago)


Duties includes: Phone work, greeting & consulting with clients in office. Basic office equipment/computer use is necessary.

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the problem. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
  • Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
  • Take the extra mile to engage customers

Requirements

* Must speak and write both in English & Spanish, NO EXCEPTION.
* Work M-F1-6pm, You must be able to start immediately.
* Must have a neat appearance

Job Type: Full-time

Salary: $13.00 to $15.00 /hour

Experience:

  • Clerical: 1 year

Language:

  • Spanish