Sales Manager, eCommerce and Phone - Toyota Irvine

AUTONATION - Irvine, CA (30+ days ago)3.4


Position Overview
The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.

Who Would I Interact With?
This position interacts daily with Customers, Sales Associates, Sales Managers, Financial Services Manager and support staff, just to name a few.

What are the day-to-day responsibilities?

Leading yourself and the team in a way that supports AutoNation’s Vision and Mission
Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit
Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
Driving the business through a high-level of involvement in the day-to-day operations
Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store
Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase
Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience
Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing
Appraising vehicles for trade
Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones
Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory
Assisting in managing controllable expense elements for the New and Used Vehicle Departments
Analyzing the business to determine shortfalls and developing action plans to improve performance

How will I know if I am successful?

The performance of a Sales Manager is measured by achieving:
Targeted e-lead conversions to appointments
Targeted unit sales and gross profit
Targeted Associate retention
Targeted Customer Satisfaction Index

What are the requirements for this job?

High School diploma or equivalent
Proven success in eCommerce automotive sales
Proven leadership ability to mentor and train others
Ability to set and achieve targeted goals
Ability to drive an exceptional Customer experience
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Valid in-state driver’s license and have and maintain an acceptable, safe driving record
What are the opportunities for career growth?
Our Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:

Used Vehicle Manager
Financial Services Director

AutoNation is an equal opportunity employer and a drug-free workplace.