Front Desk - Housekeeping Training Program

Omni Hotels - Frisco, TX3.8

Full-timeEstimated: $23,000 - $30,000 a year
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The new Omni Frisco Hotel is more than just the official hotel of the Dallas Cowboys, it’s the new social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events.

The brand new, multi-use campus in development with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire development is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the new Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The brand new, upscale Omni Frisco Hotel embodies true Texas charm and sophistication.

Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Job Description

This program is designed to cultivate strong front desk agents by gaining exposure in Housekeeping as a pre-requisite.

Responsibilities
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting.
Restock and replace used items within guest rooms.
Communicate clean status of each room upon completion.
Remove room service trays and tables from guest rooms.
Stock supply cart and ensure that it is neat and well organized at all times.
Check all equipment prior to and after use to ensure that it is in good working order.
Respond to all hotel guests efficiently and in an appropriately friendly manner.
Appropriately protect confidential guest information and guest room key access according to front office SOP’s.
To be familiar with the inter-relationship between the different departments (Front Desk, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing).
To be familiar with hotel, facilities and events.
To be familiar with local attractions and businesses.
To ensure hotel, guest, and associates are maintained in a safe and secure environment
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Qualifications
Must be willing to learn and master housekeeping entry level operations prior to moving into a Front Desk/Concierge role.
Strong attention to detail.
Must have strong communication, computer and organizational skills.
Strong attention to detail.
Strong customer service skills.
Ability and willingness to stand for 8 hours at a time.
Ability and willingness bend, stretch, reach, and push up to 20 lbs.
Able to work with Management on special projects.
Excellent customer service and problem solving skills.
Maintain a professional business appearance, attitude, and performance.
Must be able to work a variety of shifts, including weekends and holidays.
No experience required.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.