IT Systems Engineer

Interdent - Vancouver, WA (30+ days ago)2.3


InterDent was founded over 30 years ago by a group of dentists who realized that they could provide better patient care if they partnered with functional experts to manage the administrative and business aspects of a practice.

Today, under the brands Gentle Dental and Smile Keepers, our dental service organization (DSO) provides business support to over 200 practices in eight states including Arizona, California, Hawaii, Kansas, Nevada, Oklahoma, Oregon, and Washington.

InterDent is based out of Inglewood, CA with a second office in Vancouver, WA and backed by the private equity firm H.I.G.

The IT Systems Engineer will manage and support the servers and infrastructure used in the data center operations for Interdent. To support new projects associated with data center operations. To provide 2 nd and 3 rd level escalation for data center and dental office server issues. The possibility to Travel (10%)

There will not be a relocation package for this position.

Essential Duties and Responsibilities

Maintenance of virtualized servers, VMware Horizons VDI environment, storage, Tegile, Microsoft Exchange, SQL, and other application servers.
Maintain hardware and software patch levels.
Monitor and manage systems used in support of data center operations. Example: Backup Systems and SolarWinds.

Required Skills - Must be present in resume

Solid working knowledge of VMware Horizons VDI required.
Solid working knowledge of SAN technology including Tegile, EqualLogic, iSCSI
Solid working knowledge of Active Directory
Solid working knowledge of VMware virtualization technology

Essential Skills

Solid working knowledge of server hardware and software platforms.
Solid working knowledge of Exchange 2013 and higher
Working understanding of LAN/ WAN technologies

Excellent written and oral communication skills
Demonstrated documentation skills with Visio
Exceptional interpersonal skills, with a focus on listening and questioning skills
Able to apply analytical and problem-solving abilities
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment

Desirable Skills:
Experience with Enterprise level backup tools (Veeam, CommVault)
Experience with cloud-based storage and compute (AWS or Azure)
VoIP support (Cisco Unified Contact Center Express)

Education and/or Experience

Bachelor’s degree in Information Systems or equivalent education and experience.

Industry certifications are preferred (MCSE, CCNA, VCP, CISSP, etc.).

Communication Skills

Ability to write reports, business correspondence, documentation, Visio diagrams, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; reach with hands and arms; climb and balance; stoop, kneel, crouch or crawl. The employee is regularly required to sit; use hands to finger, handle or feel; talk or hear. The employee may frequently be required to lift and/or move up to 10 pounds, and may occasionally lift and/or move from 25 to up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits Include: Medical, Dental, Vision, 401k, Life Insurance, Short/Long Term Disability, Paid Holidays, PTO, and more.

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