Full Job Description
Be a part of momentum and innovation. Comprehensive Logistics Co. Inc. is accelerating its agile diversification into new markets and expanding its current market base. You’re invited to join this company where your contributions fuel the momentum!
We are a lean company who relies on workforce talent, and in return gives you the opportunity to engage in the growing 3rd party logistics service provider market-space differentiated by our contract manufacturing process disciplines, such as integrated robotics, vision-based error-proofing and advanced IT applications in digital material flow management.
If you are energized by solving challenges, ranging from small operational details to big strategic challenges with industry changing implications, come join us.
At Comprehensive Logistics Co. Inc. (CLI), individuals are valued for their dedication to perfecting processes and teamwork performance.
CLI is seeking an ambitious, professional individual to perform business analyses and requirements and implement, support, document and train end users on using the CLI Proprietary WMS / Order Management Enterprise Systems, our warehouse management application supports RF scanning with integration into ERP (order management, accounting, and other supply chain applications). Prior experience with warehousing processes, systems setup and configuration and solutions is preferred in a 3PL and Automotive JIT Sequencing Bulk and CMA fulfilment environment. The individual will interface with internal and external departments.
As one of the fastest-growing warehousing and logistics companies in North America, we’re looking for an experienced WAREHOUSE MANAGEMENT SYSTEM (WMS) IMPLEMENTATION & SUPPORT ANALYST / SPECIALIST
Develop business requirements and high-level specifications for the design and development of software enhancements based on customer’s requests. Knowledge of Visio, Excel, Power BI as well as all MS office products is recommended.
Assist departments in their process definition/enhancement activities and drive necessary policies and procedures to make them more self-sufficient.
Gather and document information from departments when they request changes (e.g. report customizations) or report problems with an application.
Analyze configuration with the objective of explaining to a department why the application behaves a certain way.
Make appropriate configuration to the application based on department needs and preferences.
Training on using WMS and CLI systems.
Work closely with Project Manager, Technical and Product Managers to ensure successful implementations.
Provide timely updates and reports.
Monitor status issues assist with project direction and help facilitate solutions.
Ensure all activities are completed within schedule and delivered satisfactorily.
Communicate the latest features of the most current upgrades.
Provide timely (on-call) support to application users regarding: Application configuration questions/issues, gathering user requests for changes, Application functions questions.
Interface with the Development team regarding: User’s Request for changes, Updated systems. documentation, High level solution design for new application functions development, etc.
Manage ticketed query systems and ensure resolutions are kept up to date.
Makes sure application configuration in the facilities are correct. Schedules facilities application configuration ‘audits’ and resolve wrong configurations.
KNOWLEDGE AND SKILLS:
Understanding of WMS systems with warehouse operations experience.
Full implementation including setup of master data, EDI / JIT Broadcast for sequencing and non-sequencing operations.
RF barcode scanning devices and applications and industry standards.
Barcode label printing (Bartender or similar software experience recommended).
MS SQL querying / reporting recommended.
The ability to multi-task and manage across multiple customer and internal activities.
Team player with customer service focused attitude.
Excellent communication and interpersonal skills.
Ability to read, analyze and interpret business requirements, system documentation, and technical procedures.
Secures relevant information, integrates data from different sources, and identifies root causes for issues.
Develops alternative courses of action and makes decisions based on logical assumptions that reflect factual information.
Be able to understand issues, determine root causes, to collaborate with internal and external teams, to communicate frequently and comprehensively until they are resolved.
Proposes creative solutions and innovations.
Self-motivated with a high level of initiative.
Knowledge of RPA (Robotic Process Automation) and emulation for capturing and updating data from other systems when integration is not an option.
Understands web services technology used for integration to external systems.
Minimum 5 years WMS experience in customer support, implementations, project management, system configurations.
A Bachelor’s Degree is required.
Minimum 5 years WMS / Order Management experience with Proprietary WMS and or Oracle, HighJump, Manhattan WMS, JDA / Red Prairie, SAP WM or other WMS Systems.
MS SQL experience a plus.
Office environment and working remote with all the necessary equipment and supplies needed to ensure success.
Extensive computer work required.
Travel to our remote and customer locations for onsite work including launching of new sites.
Comprehensive Logistics Inc. (CLI) is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)