Technical Training & Support Specialist IT (Roseburg, OR)

Umpqua Dairy - Roseburg, OR3.9

Full-timeEstimated: $37,000 - $52,000 a year
EducationSkillsBenefits
Technical Training and Support Specialist IT
This is a full time position with a generous benefit package

SUMMARY:
We are looking for an enthusiastic Technical Training and Support professional to support and educate our staff in the various technologies used at Umpqua Dairy.

You will develop technical training programs based on the needs of Umpqua Dairy. You will assist employees in developing skills that will help them adhere to procedures and maximize their proficiency with computers and software programs. As well, as providing daily technical support to all end users at Umpqua Dairy. You will be part of the Information Technology department and will report to the IT Manager.

The ideal candidate for this position has a strong understanding of technical software and computing systems (desktop operating systems, software, computing devices, etc.), routinely thinks outside the box to solve problems quickly and is a quick learner. This candidate will be required to learn the systems in place at Umpqua Dairy and be able to support these systems as questions or issues arise. As well as training and supporting new software and systems adopted by Umpqua Dairy. Solving issues as needed in a timely manner and escalating issues to the correct dept. or staff member is required. One essential skill needed is to be an excellent communicator, able to explain complex technical subjects in a clear and interesting way.

The goal is to contribute to the development of Umpqua Dairy Employees technical computer skills to meet organizational needs and to support our employee’s technical needs in their daily job activities.

Technical Training & Support Specialist IT Responsibilities
Provide technical support on the computer systems and software used at Umpqua Dairy. Strive to become a subject matter expert in Dynamics Navision processes/procedures, Microsoft Office products, High Jump Software, and all other software used at Umpqua Dairy.
Go to each department learn what software is used, Study the software to make recommendations for improvement and/or to provide technical support to employees using the software
Keep up with new software needs and learn new software/computer systems as needed.
Solve end user technical issues and escalate issues as needed.
Repair computer systems as needed
Devise technical training programs according to organizational requirements and needs.
Produce training schedules and determine correct delivery mechanism (screen sharing, classroom, one on one, videos, etc.)
Determine course content according to objectives and needs of users.
Enforce procedures put in place by the IT Manager or department heads.
Prepare and create training material (presentations, documentation, worksheets etc.)
Maintain Documentation ensuring it is up to date with current procedures or needs.
Create Documentation as needed and submit to IT Manager for review.
Create Video training files as needed
Find new ways to improve technical procedures and/or technical proficiencies.
Execute training sessions, webinars, workshops etc. in groups or individually as you see fit.
Arrange for and conduct on-site training when needed
Maintain training logs on effectiveness of training and track remedial training. Submit this data to Umpqua Management on a monthly basis. Track effectiveness, problem areas and staff members that are struggling.
Find new ways to “reach” employees training needs
Observe and evaluate results of training programs.
Are employees adhering to and following the procedures or training provided?
Determine ways to remedy problem areas
Evaluate the training and documentation materials periodically to ensure their effectiveness and validity.
Support the Inventory Control/Data Support position as needed. Including covering this position when the Data Support Specialist is absent
System Setup Specialist – learn how to setup Customers, Items, and other key setup system functions. The goal is to be the “go to” person in the absence of the primary setup staff member.
Provide “after hours” support as needed

Requirements
Ability to provide technical support on a wide range of computing devices and software programs used at Umpqua Dairy.
Quick learner on computer software and hardware
Ability to effectively teach and support end users with varying degrees of computing skills.
Ability to assess training needs and create documentation is necessary.
Knowledge of training techniques and tools in technical subjects is useful
Outstanding listening and communication skills
Comfortable speaking to crowds or one on one
Understanding your audience’s computer skills is essential
Excellent organizational and time-management abilities
Ability to think on your feet and solve problems quickly
Assertive in procedural enforcement
Ability to work through highly stressful situations with a pleasant demeanor
Ability to work all shifts as company needs dictate – possibly on a truck at 2am with a driver or filling in for the Data Support Specialist, or 6am training Plant staff, etc.
Bachelor’s degree is desired with a focus on a computer related degree or several years in a technical role providing tech support and training will be considered.
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