Customer Success Representative

Ceterus, Inc. - Charleston, SC

Full-time
Our Customer Success Representative works directly with our entrepreneur customers to answer questions, provide technical support, relay important feedback to the accounting team, and develop new and creative ways to better serve our customers.

Our team members are self-starters who can jump in and learn quickly. Ideal candidates understand how customer service contributes to the overall success of Ceterus. A ridiculously positive attitude and even better set of people skills are musts. Ideal candidates will also be able to handle fast-moving, high-pressured situations while remaining calm and collected.

Being a part of our Customer Success Team affords the opportunity to work and learn many different aspects of our growing company. For more about our team, be sure to check out our
core values
[https://workable.com/nr?l=https%3A%2F%2Fceterus.com%2Ffive-core-values-ceterus%2F]!

We look forward to hearing from you!

REQUIREMENTS
  • Strong interpersonal communication skills
  • High level of emotional intelligence
  • Desire to help customers succeed
  • Professionalism
  • Attention to detail
  • Experience with CRM and project management software
  • Comfortable learning new web applications
  • Aptitude for time and schedule management
  • Sensitivity to confidential matters
The following skills are a plus:
  • Experience using QuickBooks Online
  • Bookkeeping experience
BENEFITS

How We Take Care of Our People:
Without our team members, our mission would simply be an idea. We recognize and value this contribution, and believe in showing our appreciation to our growing Charleston team.

Top-Notch Medical Benefits:
Including industry-leading medical, dental, and vision plans -- and many more benefits that allow our team members to prosper.

Employee Stock Options and Retirement:
Do you work better with a little skin in the game? Us too. To that end, we offer competitive options for our team members to plan for the future with us.

Flexibility:
We admire our team members’ ability to deliver results. Because of that, we offer team members the independence to decide when and where they’ll work. This includes self-managed, unlimited paid time off and paid holidays.

An Environment that Works:
We believe every way we can empower our team members to succeed allows us to better serve our customers and our mission. Enter our next-generation, pet-friendly workspace, with an on-site gym, lunch prepared fresh daily, and a casual atmosphere, to boot.

Let’s Get Social: We believe a close team is a strong team, so bringing our people together to celebrate and socialize is important to us.

Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Ceterus recognizes the value of diversity and inclusion in our workplace. We are committed to equal opportunity and believe that inclusivity benefits us all. We actively seek and consider all qualified employment applications without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, sexual preference, partnership status, gender identity, pregnancy, childbirth, or related medical conditions and protected veteran status, status of participation in the U.S. Armed Services, or any other status protected by federal, state or local law.

Individuals who hold legal work authorization applicable to employment in the United States will be considered without regard to citizenship/alienage. Ceterus is an Equal Opportunity Employer, an e-Verify Employer and committed to Affirmative Action. Ceterus encourages women, minorities, individuals with disabilities, and members or veterans of the U.S. Armed Services to apply.

Applicants requiring assistance with the on-line application system may contact us at hr@ceterus.com. Please be sure to note your requested accommodation, name, and preferred method of contact. This email is used for accessibility accommodations only and general application submissions will not be considered.