Job Description / Duties
Summary: Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. Property Managers are certified and licensed by the State of Florida for Community Property Manager (LCAM).
As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.
Job Complexity & Critical Skills
As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.
The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required.
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
Acquires and maintains current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures.
Provides leadership and direction to effectively manage relationships with other business groups, e.g. Leasing, Asset Management, to ensure a high level of tenant service and achievement of company and property goals and objectives.
Develops and maintains an effective ongoing residents relations plans, implement initiatives, and maintain an operating environment to achieve a satisfactory level of residents service as measured by formal and informal feedback and surveys.
Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset, as well as, market conditions.
Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations.
Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.
Ability to supervise and oversee project performed by the Chief Engineer/Maintenance Supervisor.
Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
Demonstrates a routine and effective ability to adjust to changing circumstances.
Responds to phone calls and correspondence in a timely, professional manner.
Maintain a professional relationship with the BOD, Unit Owners, and vendors.
Encourages staff to behave in a professional manner and comply with company’s safety standards. Motivates staff to work as a team.
Ability to run a BOD meeting when necessary according to Roberts Rules of Order.
Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations.
Prepares professional presentations of reports, action plans, budgets, bid analysis, etc.
Supports the KWPM’s philosophy, goals and adheres to KWPM policies.
Observes all safety standards and participates in KWPM’s efforts to provide a safe work environment.
Understands and follows the directions and tasks given by direct supervisor, as well as, the BOD and conscientiously completes them.
Organizes time effectively and successfully balances the competing demands of multiple projects.
Scheduled vacations in advance in accordance with KWPM policy.
Attends monthly Manager’s meeting.
Maintain and uploads all documents into the management support systems accurately and update accordingly.
Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all venders provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly.
Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as outlined in the KWPM binder system.
Update Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
Monitors aging report, timely legal action, and updated collection module on a timely basis.
Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly.
Must possess strong managerial background. Three (3) years of experience as Community Property Manager managing the community operations, such as staff and service contracts.
Must have a strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
Must be proficient and working knowledge of Microsoft Office Applications.
Employee is sometimes required to work for extended periods of times being flexible in the hours which could include nights and weekends.
Must have the ability to react and address all emergency situations in a timely manner. On Call 24/7.
Employee reports directly to the District Manager and the Board President of the community who is the liaison to the remaining Board members.
KW Property Management is a drug free workplace