Take inbound support calls/emails from customers attempting to connect to our internet service.
Monitor the status of property-wide service via a web-based software notification program.
Open and prioritize trouble tickets, keep system organized and current.
Dispatch/assign repair requests to technicians, coordinate and follow-up with customers.
Qualifications and Skills
Superior listening, verbal, and written communication skills
Excellent data entry and typing skills
Knowledge of customer service practices and principles
Ability to handle the stressful situation appropriately
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
1-3 years of experience in customer service
Fantastic Health, Dental and Vision Insurance
Full-Time, Part- Time, and Temporary Employment