Patient Care Coordinator

Vireo Health - Johnson City, NY (30+ days ago)4.8

Vireo Health is a group of scientists, physicians and healthcare professionals who have built a comprehensive plan for cannabis-derived medication to help a variety of patients in need.We work to insert standard medical, scientific, business and operational principles into the medical cannabis industry, which often lacks the expertise to meet specific scientific and medical standards.

Our Cannabis Patient Centers (CPC) operate on a medical model, lead by a licensed pharmacist - committed to patient safety, education, and satisfaction.Our core mission is to alleviate pain and suffering for our patients. We are looking for an energetic and dedicated team player for our Cannabis Patient Centers in New York.

Participates in our startup team as we develop policies, medications and systems
Maintains vigilance for patient medication safety
Assists patients and families through the CPC process
Completes CPC operational requirements by maintaining an organized work flow; verifying preparation and labeling of pharmaceuticals; verifying order entries, charges, and inspections.
Provides information by answering questions and requests of health care professionals and patients
Complies with state law and regulations
Participates in recordkeeping and reporting necessary for State compliance
Adheres to infection-control standards such as hand washing
Maintains safe and clean working environment by complying with procedures, rules, and regulations
Maintains pharmacological knowledge post training
Contributes to team effort by accomplishing related results as needed
Help patients determine the best treatment course under the supervision of a registered pharmacist
Provides exceptional customer service to our patients
Maintains cash register and accountability for assigned drawer
Completes opening/closing procedures
Utilizes computer systems appropriately for daily operations
Receives incoming orders, shipments and deliveries
Schedules appointments, assists with refilling orders and creating new patient orders/sales
Utilizes different software applications to set up patient appointments, refills, and home deliveries
Responds to all patient inquiries via phone, email or other methods of communication as assigned.
Performs CPC maintenance/cleaning duties as assigned.
Attends staff meetings, continuing education, training etc. as directed

Preferred experience in both clinical and retail settings
Demonstrated experience and impeccable interpersonal skills involved in service industry and able to apply these to a patient population with debilitating illness
Experience in record keeping preferred
Experience as a receptionist or office manager is preferred.
Must be at least 21 years of age.

Maintains and safeguards entrusted confidential information
Ability to communicate effectively with patients, families, and co-workers
Ability to meet assigned deadlines
Ability to establish and maintain effective working relationships
Ability to function independently
Punctuality and responsible time management skills
Ability to understand, support, and implement organizational policies/procedures, along with government regulations
Perform other duties as assigned by Management
Maintains professional relationships with patients and co-workers
Ability to perform job duties effectively when under stress
Ability to multi-task when needed
Ability to accept constructive feedback and grow with position/company
Analyzing information and implementing quality control
Applies good judgment
Attention to Detail
Additional Information
Vireo is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.