Full Job Description
Under the supervision of the Medical/Laboratory Director and Center Management ensure donor suitability, product integrity and the continued good health of donors through the compliance with Food and Drug Administration (FDA) regulations and Standard Operating Procedure (SOP) Manual guidelines. A Traveling CMS may require routine travel up to 100%.
Primary responsibilities for role:
Promote customer satisfaction through appropriate interaction and responsiveness to customer needs.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long term donation.
Selection of suitable plasmapheresis donors by performing physical examinations and taking medical histories on all donors through the use of FDA approved Standard Operating Procedure (SOP) Manual, current State and Federal guidelines, OSHA, CLIA, CGMP, all internal company procedures and personal education and experience.
Responsible for donor awareness to potential hazards . Administration of donor consent form.
Provides Donor education on trends identified regarding general health assessment completed at the Center. Provides counseling to Donors regarding unacceptable test results.
Evaluates and manages donor injuries and adverse events.
Performs evaluations of any history of illness or medications to ensure continued donor suitability. Ensures Donor medical information is complete and accurate prior to donation.
Review of donor screening test to ensure eligibility of continued donation.
Assists in employee training and coaching regarding medical SOPs as necessary. Assists with the administration of employee Hepatitis Vaccine program.
Maintain supplies necessary to perform job duties.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors. Ensures Donor and Staff confidentiality.
Reports all unsafe situations or conditions to Center Management. Perform other duties as required.
Additional Responsibilities: Works under direct supervision until fully trained and then general supervision once trained. Handles all levels of medical issues in the center and may review complex cases with Medical Operations Supervisor or
Center Medical Director. May direct or administer a hyper immune program. May assist or lead the administration of the employee Hepatitis and Flu Vaccine program. May assist with company research trials.
Knowledge, Skills, and Abilities: Strong assessment skills with the ability to handle all donor suitability determinations. Excellent customer service and interpersonal skills. Good understanding of both verbal and written English. Where applicable written and verbal bi-lingual skills. Ability to understand and follow SOPs and protocols. The ability to organize, prioritize and complete daily, weekly and monthly tasks in a high paced, highly regulated environment following strict protocols in regards to audits and detailed documentation. Has the skills to delegate when appropriate. Computer proficient in web based training and Word.
Education: Educated and currently certified/licensed in the state of employment and according to state requirements as an Advanced Emergency Medical Technician (or equivalent) , Licensed Practical Nurse, Licensed Vocation Nurse, Paramedic or Registered Nurse, Nurse Practitioners or Physician Assistant. Current CPR certification required. A Traveling CMS is required to be a Designated Trainer for medical and may require multi- platform SOP training and a multi-state license.
Experience: Requires 6 months of related experience providing medical care and assessing patients. Plasma or whole blood experience preferred.
Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example:
If a job level typically requires an Associate’s degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor's degree.
Occupational Demands: Occupational Demands Form # 75: Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment.
Exposure to extreme cold below 32 degrees F while performing functions in plasma freezers. Personal protective equipment required such as protective eyewear, garments, gloves and cold-gear. Work is performed both standing and sitting for up to 2 to 4 hours per day each. The position does require bending and twisting of neck up from 1 to 2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement; may squat, crouch or sit on one's heels on rare occasion. Occasionally walks, bends and twists at waist. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently and within guidance of oral or written instructions.
Performs a wide range of tasks as dictated by variable demands and changing conditions. Relates sensitive information to diverse groups.