- Data Collection
- Driver's License
- Customer Service
- Communication Skills
The System IT Integration Specialist is responsible for providing technical support to our customer base to integrate the Growth Direct™ System, a rapid, automated microbiological method, with customer networks and Laboratory Information Management Systems. The Specialist interacts with customer Microbiology, Operations, IT and LIMS teams to provide on-site support.
Travel to client sites to execute procedures to connect Growth Direct to client networks.
Provide first line technical support for clients integrating Growth Direct with LIMS or informatics systems.
Execute and tests and complete documentation package to demonstrate successful integration.
Create, update and maintain SOPs for system integration processes.
Coordinate with client and internal team members to resolve issues, reduce risk and enhance user satisfaction.
Troubleshoot integration issues that may arise.
Responsible for continuous improvement of processes related to Validation and Implementation of Growth Direct.
DESIRED SKILLS & EXPERIENCE:
Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including organizational and instrument procedures, and those from customer/regulatory agencies
Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions
Well-developed and professional output of written and spoken communication
Strong customer service soft skills
Well-developed problem-solving skills with proficient attention to detail
Proficiency in Microsoft platform and SQL Database
Advanced technical understanding and experience with software-controlled instruments
Ability to multitask between systems and adapt to change
Analytical thinker with technical aptitude
Regularly makes decisions autonomously with limited guidance/supervision required
Experience working in a customer service environment
Experience working remotely and directly on software-controlled instruments
Demonstrated experience working in ISO or GMP controlled environments
Deep knowledge in computer networking, Microsoft, SQL, internet, and email protocols
Previous experience having worked as a Customer Support or Service role with well-developed professional customer handling skills
General aptitude with processes to effectively contribute to updates and procedure improvements
ADDITIONAL SUCCESS FACTORS:
Strong communication and interpersonal skills (internally and externally)
Careful attention to time management and organization, including appropriate work/life balance
Team player capable of focusing on the organizational objectives over personal desires
Positive attitude towards challenging situations and in the face of adversity; adept at offering a solution-based approach
Ability to provide compelling narrative to influence customer and internal decision makers
EDUCATIONAL AND OTHER REQUIREMENTS:
Minimum of technical degree or equivalent military experience, bachelor’s degree preferred
Will be required to work at client sites
Must have a valid driver’s license and passport
Rapid Micro Biosystems creates, sells, validates and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products.
The company’s Growth Direct™—the first and only growth-based system to automate rapid compendial QC Micro testing—ensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation.
Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes.
Rapid Micro Biosystems is headquartered in Lowell, Massachusetts, with operations in Lowell and Freising, Germany.
Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.
Please no phone calls or agencies please.