Organizational Overview:
The SEIU Healthcare 1199NW Multi-Employer Training Fund (Training Fund) is a non-profit, labor/management partnership between eight major healthcare employers and the largest healthcare union in Washington State. The Training Fund was formed in 2008 and is a statewide program that addresses the workforce needs of participating employers and supports the career, knowledge, and skill aspirations of SEIU Healthcare 1199NW members. The Training Fund is the sponsor of the state-registered Health Care Apprenticeship Consortium (HCAC) and of the Virtual Healthcare Institute (VHI).
Position Overview:
As the Salesforce Administrator, you will be the primary expert on the Salesforce platform and any additional applications that interact with Salesforce, including the day-to-day oversight of Training Fund’s Salesforce platform. Responsibilities include: configuring Salesforce to meet business requirements, providing best practice recommendations and implementing functionality for a range of internal stakeholders and projects. You will work closely with leadership, program leads, support administrators, operations team, internal stakeholders and our external Salesforce developer partners within a fast-growing environment to ensure core systems are built for scale and delivery of key insights.
Essential Job Functions:
Applicant must have the skills, abilities, and judgment to perform the following essential job duties and responsibilities, with or without reasonable accommodation:
- Manage and administer the Salesforce environment, including customization, configuration, maintenance, security, user management, data integrity, and integration with other applications that support the organization’s business processes..
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- Partner with organizational leadership to drive efficiency through tooling and process automation, leveraging LEAN principles.
- Test configurations, integrations and automations developed by external Salesforce contractor.
- Follow SDLC best practices, including design reviews, standardized deployment plans, and rollback plans.
- Ensure reporting is created and structured for the Leadership Team.
- Provide guidance, coaching and training to all Training Fund end users.
- Create reports and dashboards to convey data insights across teams; perform necessary research and collaborate with stakeholders to design and implement data insights strategy and design. Including ensuring dashboards and reports are precise and accurate, meeting intended requirements.
- Work with stakeholders to create and socialize data integrity strategy; communicate with stakeholders to ensure team compliance with data purity processes and procedures.
- Work with users to troubleshoot Salesforce issues and implement solutions; monitor system performance, troubleshoot issues, and ensure smooth day-to-day operations of the Salesforce platform.
- Define user needs and work with the Training Fund’s Salesforce consultant to deliver custom applications.
- Communicate thoroughly and punctually with stakeholders regarding enhancements, changes, updates, etc.
- Provide backup support for Data Administrator & Quality Specialist.
- Acts as an organizational representative in all situations, setting a strong example of professionalism, work completion and quality, and commitment to organizational goals and ethics.
- Prioritizes efforts in a highly-organized manner while maintaining flexibility in scheduling, and adhering to quality requirements, deadlines, and deliverables.
- Provides backup coverage for other team members, as needed.
- Works closely with contractors and vendors as needed to facilitate services.
- Completes other duties and performs other tasks as assigned.
Required Skills and Experience:
- 5+ years of experience as a Salesforce Administrator.
- Some experience in IT management or a related role.
- Proven experience as a Salesforce Administrator, with a solid understanding of standard and custom objects, workflows, integrations, security, and compliance.
- Demonstrated proficiency in managing IT systems and infrastructure.
- Strong problem-solving and analytical skills; ability to troubleshoot technical issues efficiently.
- Good communication and interpersonal skills; ability to collaborate with both technical and non-technical teams.
- Ability to work independently and as part of a team.
- Project management skills with the ability to prioritize tasks and meet deadlines.
- Attention to detail and ability to comprehend, retain, and apply specific policy information.
- Commitment to personal growth and development of racial equity and inclusion, as well as a commitment to advancing diversity, equity, and inclusion as related to access. Experience working with diverse populations and addressing unique needs.
- Willingness to learn and an established history of learning and advancing own professional skills.
- Ability to independently exercise a high level of judgment, especially in organizationally complex settings.
- Time management, organizational, and record-keeping proficiency and discipline in personal management, self-motivation, accountability, and responsibility. Ability to maintain focus with frequent interruptions and work in a fast-paced environment and meet concurrent deadlines.
- Ability to follow privacy policies (like the Health Insurance Portability and Accountability Act (HIPAA), the Family Educational Rights and Privacy Act (FERPA), etc.) and respect confidential information.
- Personal qualities of integrity, credibility, and a commitment to (and passion for) working in a mission-driven organization.
- Valid Driver License and access to a reliable insured vehicle; ability to travel as needed.
- Successful completion of background check is required.
- COVID full vaccination shot documentation required or proof of meeting state or federal law, including medical disability under the Americans with Disabilities Act (ADA) guidelines for not being vaccinated.
Preferred Skills and Experience:
- At least two years of experience supporting education program implementation and/or administering benefits
- Experience in a union or labor/management environment or an understanding of unions and ability to work in labor/management settings
- Experience with current organizational software: SharePoint, MS Teams, and Monday.com
- Proven record of positive, collaborative contributions to meet performance goals
Educational Requirements:
- Bachelor's degree in a relevant field or equivalent 8-10 yrs work experience in relevant field.
- Salesforce Certified Administrator and Advanced Administrator certification
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times
- Must be able to access and navigate the TF’s facilities, partner organizations, and classroom locations
Work Environment: Telework
Job Type: Full-time
Pay: $101,013.00 - $107,378.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Ability to Relocate:
- Renton, WA 98057: Relocate before starting work (Required)
Work Location: Hybrid remote in Renton, WA 98057
