The Colorado Department of Revenue (CDOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, enforcing liquor laws, and regulating gaming, horse racing, marijuana, and the auto industry and assisting the citizens of our state.
To become the premier Department of Revenue known for its outstanding customer service, innovation, and dedicated employees.
The Department of Revenue will provide quality service to our customers in fulfillment of our fiduciary and statutory responsibilities while instilling public confidence through professional and responsive employees.
The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, discounted RTD Eco-Pass, BenefitHub program (discounted merchandise, food and travel, etc), CafeWell, employee wellness program and a great benefit package
Description of Job
THIS ANNOUNCEMENT WILL CLOSE ON FRIDAY, MARCH 29, 2019 OR WHEN 50 APPLICATIONS HAVE BEEN RECEIVED; WHICHEVER OCCURS FIRST.
This position is located in the Liquor Enforcement Division.
The incumbent in this position will coordinate their workflow of license applications, monitor work progress, and sets priorities for specific tasks; and maintain section telephone and email answering schedule. This position will review new and transfer liquor and beer license applications and statutory compliance, review and approve renewal applications by researching the licensing database to verify tax compliance, and checks for local authority approval.
Position will function as the first point of contact to the Division for local clerks, licensees, and the general public concerning license applications and other issues. The incumbent will attend meetings with local authorities regarding liquor licensing; provide training and guidance to new Division license staff in processing applications to comply with statute; and will work with local authorities statewide to correct deficiencies on license applications within 30 days of receipt by the Division.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
All State of Colorado classified employees are required to be rated on the core competencies of Communication, Interpersonal Skills, Customer Service, Accountability and Job Knowledge. In addition to those core competencies all DOR employees are also required to posses and demonstrate the ability to follow written and oral instructions, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, the ability to engage in continuous process improvements and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.
Three years of general clerical experience in an administrative or office support role demonstrating high level decision making and multitasking.
General clerical duties may include: the accurate and timely completion and processing of documents and information electronically; scheduling; accepting reservations or accepting registrations; reception and intake; record keeping and maintenance; meeting arrangements; document creation, word processing; revising office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the unit's allotted funds by authorizing (signing) operating expenditures.
NOTE: Retail, food service or call center customer service is not in an office support environment and will not be given credit toward the minimum requirements.
College or university course work in Business or a similar discipline may substitute for the experience on a year for year basis.
Necessary Special Requirements
Applicants must be able to successfully pass a background investigation.
Knowledge and experience processing liquor license applications and renewals;
Experience with the Mylo Licensing system and GenTax system;
Possess a strong understanding of the Colorado Liquor Codes and Rules;
Exceptional interpersonal/customer service skills;
Excellent written and oral communication skills;
Strong ability to multi-task;
Attention to detail;
Established proficiency in position-related office technologies, especially Microsoft Office programs to include Word and Excel.
CDOR Special Requirements
All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Applicants are strongly encouraged to apply online. However, if NOT applying online, applications from Department of Revenue employees may be faxed to 303-866-3718.
All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Include a working email address on your application; one that is checked often as time sensitive correspondence WILL take place via email. Exam information or notification will take place via email; check your email frequently. Please include your current e-mail address on your application and set up your e-mail to accept messages from "state.co.us" and "email@example.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.
Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A chronological resume (Attach to your online application, late submissions will not be accepted)
3) Cover Letter/Letter of Interest
MINIMUM QUALIFICATIONS AND COMPARATIVE ANALYSIS:
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. "See resume" statements will not be accepted in lieu of a properly competed application. Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)