Full Job Description
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 6 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
5 – 7 years managing multi leveled customer support organization
Previous experience and proven ability building and managing a large team
Retail or sales environment experience
Experience in process management and driving performance against metrics
Knowledge, Skills, Abilities and Competencies:
Ability to influence, lead and manage large department
Strong business acumen in operations and process improvement
Highly skilled communicator and influencer with all levels of an organization
Results oriented leader who sets aggressive goals, consistently overachieves against plan, and constantly searches for new opportunities to improve performance
Passion for customer service. Demonstrated success developing, motivating and managing people and processes in customer service organization
Track record of success in achieving high-impact business results in a complex and multi-business-line work environment.