Customer Service Representative, Baltimore, Maryland

TESSCO Technologies - Timonium, MD3.6

Full-time
Tessco has a long and well-established heritage in the wireless industry. We provided key equipment for the second ever cellular network built in the USA, in 1983. And over 30 years later, Tessco is continuing to set the pace as the leading value-added distributor to the wireless world.

We are looking for customer-oriented people that are excited about being part of the ever-growing wireless industry. You will be trained to provide support for our customers, learn our products and get to know our industry. This job could be the beginning of your career in wireless.

As a Customer Service Representative, you will be part of a supportive team who are in constant contact with customers responding to inquiries, converting inquiries into orders and using your problem solving skills to work collaboratively across organizational teams to resolve issues. You will work on special projects as well as improve the efficiency of our marketing programs through accurate database management.

Responsibilities
Convert inquiries into orders while promoting TESSCO’s value proposition in all customer interactions
Process quotes and orders accurately and timely following TESSCO’s Standard Operating Procedures
Collaborate effectively with our cross-functional teams to address customer needs
Promptly answer customer calls with a sense of urgency and professionalism
Provide an exceptional customer experience on each call or interaction
Respond to, qualify & set up prospective customers in Salesforce.com

Qualifications
Professional and pleasant phone demeanor
Proficient in building rapport quickly with customers
Excellent verbal and written communication skills
Demonstrated customer service abilities
Strong attention to detail and good follow up skills
Ability to multi-task and respond to rapid change
4-year college degree in business or related field or equivalent documented experience and skills

Prior sales support experience, a plus