Windows Systems Administrator

IT ArchiTeks, LLC. - Frisco, TX (26 days ago)


Windows System Administrator is a key member of the IT Services team of IT ArchiTeks, LLC. in Frisco, TX and must possess a strong commitment to high-quality customer service and solid work ethic. This role provides value to IT ArchiTeks through proper management of IT ArchiTeks customers and infrastructure services. Customer Satisfaction is the main goal of Level 2 Systems Administrator. Having the ability to follow, document, and maintain standard procedures will help drive efficiencies to maximize profit for the company. The candidate must be an experienced technologist with a proven track record of hands-on experience. Unites States Armed Forces Veterans preferred. A background check and drug test need to be completed by the candidate.

Responsibilities

  • Primarily responsible for customer interaction and management of infrastructure services
  • Assist with maintenance of customer service SLAs
  • Work with senior level admins to determine and resolve high level problems
  • Management of production infrastructure hardware/software and related technologies
  • Identify & troubleshoot server configuration and/or performance irregularities
  • Develop procedures to respond to these irregularities in a timely manner
  • Ensure infrastructure is properly monitored
  • Infrastructure alerts are addressed in a timely and thorough manner
  • Oversee the execution and completion of assigned tasks
  • Document and improve existing processes

Position Requirements

  • Ability to pass a background check and drug test
  • Applicants with less than 3 years hands-on experience will not be considered
  • Must be able to hit the ground running
  • MSP Software (Labtech/ConnectWise) experience a plus
  • Network experience (Switches, Routers)
  • VPN Experience Required
  • SQL Experience Preferred
  • Active Directory integration experience strongly preferred
  • Proven track record identifying and championing appropriate new technologies
  • Strong knowledge and experience in server, network and applications, and problem resolution
  • Proficient with managing and prioritizing multiple projects
  • Strong communications skills and ability to impart information about technology and IT services to prospects and clients
  • Advanced troubleshooting skills of familiar and unfamiliar technologies alike
  • May troubleshoot unfamiliar products through vendor or online documentation
  • Innovative and able to think out of the box
  • Excellent written and verbal communication skills including interpersonal / customer service skills
  • Superior analytical and problem-solving abilities with keen attention to detail
  • Exceptionally self-motivated and directed with ability to set and manage priorities judiciously
  • Reports to a supervisor
  • Must be able to work with minimal supervision

Technologies

  • Web Services, DNS, FTP, DHCP, IIS
  • Networking (TCP/IP)
  • Disaster Recovery / Backup Management
  • Hypervisor (VMWare/KVM/XEN/Hyper-V)
  • Email (O365, Exchange, Outlook)
  • Firewall (Watchguard, Meraki)
  • Microsoft Server, SaaS and IaaS technologies (OpenStack)
  • SAN Experience
  • TMW Experience a Plus
  • Technical Certificate (MCP/MCITP, CCNA/CCNP)
  • Office Products
  • Windows OS

Work Conditions

  • Working extended hours to meet deadlines, when needed
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices
  • Some nights and weekends
  • Contract position. Position could go perm for qualified candidate.

Job Types: Full-time, Contract

Salary: $55,000.00 to $70,000.00 /year

Experience:

  • system administration: 3 years (Required)

Education:

  • Bachelor's (Preferred)

Location:

  • Frisco, TX (Preferred)

Work authorization:

  • United States (Required)

Required travel:

  • 50% (Preferred)