Position #: 10066
Answers scheduling calls quickly while minimizing time customers are on hold.
Collaborates with physician's office to schedule appointments, while negotiating date and time and avoiding resource conflicts.
Gathers complete patient and procedure information and enters data accurately into system. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.
Completes documentation timely and accurately. Understands and utilizes the necessary software program(s) to determine eligibility.
Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.
Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
Completes and verifies all authorizations in a timely manner.
Adheres to CH attendance policy as well as interdepartmental policies and procedures
Attends all mandatory departmental meetings.
High school diploma or GED.
Three years experience working in an office, clinic, customer service, call center environment or intake department. Experience in conducting intakes and/or scheduling patients preferred.
Strong customer service skills, good communication and organizational skills. Medical Terminology preferred.
Basic insurance carrier and pre-certification knowledge and computer skills.
Frequent physical demands include: Sitting
Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Keyboard use/repetitive motion
Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities , Talk or Hear
Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.