Technical Trainer and Solution Specialist
What you will do:
This position will work closely with the Service and Sales Organizations for Johnson Controls Direct and Indirect channels within the Tyco Retail Solutions division for North America, Latin America and the Caribbean. Primary job functions include conducting Technical Training for the Field Service organization and supporting and guiding the Sales Teams by recommending solutions that meet the customer’s requirements and address their pain points. The TRS Technical Trainer / Solution Specialist will interact
communicate on a regular basis with multiple intercompany departments in order to meet assigned deliverables and remain educated on the technical aspects of TRS Solutions and products. This role will be an active participant during customer visits and occasionally will present and demonstrate TRS Solutions to Sales Teams and high level Retail Executives at the in-house showroom, Sales Events and Industry Events.
How you will do it:
Conduct Technical Training on a regular basis to the North America, Latin America and the Caribbean Field Service Technicians.
Work closely with the Training Development team by providing input on product training and feedback on training delivery outcome.
Candidate must be willing to travel extensively to domestic and international destinations when required to deliver Instructor Led Training as well as delivering multi-day recurrent training sessions in the Boca Raton HQ training facilities.
Assist Account Managers in configuring EAS, Traffic and Inventory Intelligence solutions tailored for the customer’s needs.
Provide support with sales tools, collateral materials, use cases, best practices and pricing.
Host regional conference calls with Sales Teams in order to update the region on current TRS product developments and changes in the product portfolio.
Drive and promote Marketing product launches and competitive awareness materials.
Support tradeshow events, road shows and customer meetings by providing solution presentations and demonstrations.
Act as the key liaison between the field Sales Force and TRS Solution Management, Marketing and Engineering.
Attend Product Development meetings, support the Development team as the Sales liaison and provide customer feedback and input during product development cycles.
Conduct conference calls and webinars with Account Teams and retail customers and provide support as the Subject Matter Expert to assist particular sales efforts.
Audit Sales Collateral materials in order to ensure accuracy.
Work closely with Solution Management and other cross functional teams for special product/solution applications and lead the communications efforts between all groups.
What we look for:
Customer Focus –
Is dedicated to meeting the expectations and requirements of all internal and external customers. Position would always strive to act in the best interest of the customer and deal with customer in a respectful manner.
Action Oriented –
Enjoys working hard and strives for new and challenging situations. Is not fearful unanticipated situation but seizes each opportunity to strive ahead.
Business Acumen –
Knows the business and is knowledgeable of current and future trends with which he/she can utilize to affect improvements in the TRS products and programs.
Functional / Technical Skills
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. To analyze and understand issues and situations in order to resolve development and new product introduction issues. Resourceful with timely and effective research and problem-solving skills. Ability to reach rapid and timely, yet prudent decisions. Knowledgeable on the entire EAS product line, Traffic Intelligence and Inventory Intelligence solutions from a functional and marketing standpoint.
Accurately scopes out the length and difficulty of a tasks and projects in order to set priorities and goals. Establishes process steps, develops schedules and time lines and then evaluates to make sure the team stays on task with the other development groups.
Communication Skills –
Clear and concise oral and written communications in English and Spanish. Good sense of fit-for-purpose communication styles and the capacity to flex appropriately. Comfortable speaking and demonstrating solutions effectively around high level Tyco, Retail Executives and Industry Experts.
Directing Others -
provides clear direction; sets stretching objectives; distributes workload appropriately; lays out work in a well-planned and organized manner; is a clear communicator.
Strategic Agility –
Anticipates future consequences and trends accurately; has broad knowledge and perspective; future oriented; paints credible pictures and visions of possibilities and likelihood; can create competitive breakthrough.
JCI Values –
lives and demonstrates the JCI values; Leads by example: steps up to conflict; is not disrupted by the unexpected; is perceived as a solid person…champions integrity and trust.
University Degree and 5-7 years’ experience in related relevant field or a minimum of 10 years related experience
A complete understanding of retail and TRS value propositions.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit
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