Call Center Associate

Regions Hospital - Saint Paul, MN (30+ days ago)4.1


POSITION SUMMARY:
The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional/dietary requirements of the patient. The position uses multiple computer applications to place and verify patient meal orders. Performs other duties within the Food & Nutrition Department as assigned.

MINIMUM QUALIFICATIONS:
Education:
High school diploma or equivalent required

1 year nutrition or health care related education preferred

Experience:
1 year customer service experience required

Knowledge, Skills & Abilities:
Ability to work in a fast paced communication focused environment
Must be able to read, follow oral and written directions, in English
Ability to clearly communicate nutrition concepts
Ability to effectively communicate with hospital staff , visitors and patients
Ability to multitask (e.g. talk on phone and work on computer at same time).
Must be able to switch tasks and duties at a moment’s notice while maintaining a positive attitude.
Must be efficient, accurate and have good attention to detail
Intermediate level of computer skills, ability to navigate multiple computer applications simultaneously
Pass Call Center Associate Test with a score of 85% or higher within 3 months of hire into position
Additional Information: Variety of hours and shifts available
Work Schedule: Varies

Additional Information:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.