Signature Service Associate

Renewal by Andersen Midwest - Cincinnati, OH

Full-time

Signature Service Associate

Renewal by Andersen – Cincinnati, OH

Renewal by Andersen® careers offer many opportunities! It is vital that our employees hold key characteristics such as, clear communication, flexibility, and positivity. Our employees bring to life our key core values: integrity, alignment, achievement, balance and commitment. If these values are important to you too, we want you on our team! Renewal by Andersen® careers have opportunity for growth in every department! In addition to our high-quality products and signature service, we empower our employees to deliver excellence and joy to the home improvement experience.

Renewal by Andersen windows is the custom division of Andersen® windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen® was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Since opening our first store in Minnesota in 1995, Renewal by Andersen® Corporation has rapidly grown to more than 100 markets in the U.S., becoming one of the largest replacement window companies in the country. And, since we’ve installed nearly 3 million windows. We handle everything, from the free in-home consultation, to the creation and installation of the product.

Primary Responsibilities:

  • Proactively communicate with existing customers and manage their expectations related to our products and services
  • Troubleshoot problems and resolve issues to maintain/improve customer satisfaction
  • Maintain electronic records that accurately and thoroughly document all customer activity
  • Manage and maintain daily production schedules for our Service professionals
  • Collaborate with company departments including admin, operations and ordering
  • May be called upon to perform additional duties as directed

Qualifications:

  • Associates degree or higher is required, technology experience will be considered in lieu of degree
  • 2+ years of customer service experience is required
  • 2+ years of Salesforce experience is required
  • Strong Microsoft Suite experience including Excel, Word, and Outlook is required

Core Competencies:

  • Self-motivated with strong organizational skills and acute attention to detail
  • Strong customer concern resolution skills.
  • Good communication skills in a telephonic environment.
  • Maintaining a positive, energetic attitude.

Compensation and Benefit Package:

  • Competitive salary and 401K plan
  • Medical insurance, vision, dental, and life insurance
  • Vacation, sick, and holiday pay
  • Student Loan Reimbursement Program

Schedule:

  • Full-time position

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Experience:

  • Customer Service: 2 years (Required)
  • Salesforce: 2 years (Required)

Education:

  • Associate (Required)