Coffee Service Technician

Vixxo - Newark, NJ3.0

30+ days ago
Be part of our story!!!

Do you have a passion for people? Are you a go-getter, full of new ideas and eager to be part of a team that’s committed to helping some of the most recognized brands across North America deliver better experiences for their customers?

Vixxo has been helping to keep the world’s best-loved brands running smoothly since 1980. As a leader in facilities management, Vixxo helps to optimize and maintain equipment lifespans and realize greater revenue through better customer experiences.

About the Role

Come work with Dispatchers and Service Managers - to inspect, repair and perform periodic preventive maintenance on Espresso, Brewing, Grinding and Water Filtration systems. Duties consist of maintaining customer relationships in an assigned territory through on-time service, and professional representation.

Ensure the completion of all work in the assigned territory according to customer and company requirements.
Requires timely communication, descriptive and accurate paperwork and completing the service provided correctly the first time.
Ensure strong customer loyalty through professional and reliable service.
Complete accurate inspections, service and maintenance of equipment in order to maintain equipment operation and extend equipment life.
Complete preventive maintenance tasks as established by the manufactures.
Perform consistent, quality service throughout the assigned territory.
Meet Service Level Agreement (SLA) requirements required by customers.
Communicate clear and accurate information documenting the service provided and the results.
Work with Dispatchers and Service Managers to ensure that workloads are managed correctly and efficiently.
Report time worked and provide daily work information to the corporate office in a manner and form as per current company practices.
Communicate in a clear and timely manner with Dispatchers and Service Managers to assure the highest levels of customer service.
Adhere to all safety rules – be safe on and off the job site.
About You

Minimum 2 years of service experience in a similar or related field.
Ability to work on commercial espresso, coffee brewing, coffee grinding, and water systems.
Must like coffee. Tasting is the final process in all repairs.
Must be eligible to work in the US or Canada as applicable.
Valid driver’s license (of the required class for the jurisdiction) with a clean driving record.
Must be able to lift 50 lbs. without assistance.
Good penmanship.
Good organizational skills.
Able to communicate clearly verbally and in writing.
If your interested in learning more about a day in the life of a coffee technician please click the link below.