Full Job Description
As a Home Stylist at Bloomingdale’s your primary objective is to acquire & retain new customers and drive sales by helping customers show their personal style off in their home decor. Our home stylists are omni-sellers, connecting with customers both in-store and online. In-store, you will work both by appointment and with walk-in customers, and must move with flexibility from customer to customer to maximize his/her spend. When not with appointments or walk-ins, you will be connecting with and assisting unattended customers on the floor and through your on-line storefront. Our Home Stylists also drive the Design Trade Program and coordinate outreach, client relationships, and order coordination for qualifying trade partners. Our Home Stylists invest time to develop a clientele and drive business through repeat visits. You will sell with confidence throughout the store, and offer a level of service that makes the customer experience easy and personal, motivating repeat visits. Perform other duties as assigned.
All hourly associates are eligible to receive a quarterly bonus incentive, colleague discounts and the opportunity to be a part of an iconic brand. Certain criteria must be met to receive the quarterly bonus incentive.
FUELED BY THE POWER OF RELATIONSHIPS
Flexibility to manage customer interactions for pre-booked appointments, in-store and on-line customers.
Develop high volume, long term relationships to drive incremental business.
Put customers quickly at ease; Instantly connect with customers to build comfort and trust.
Cultivate the relationships between Bloomingdale’s and interior designers in your trade area.
DRIVEN BY OUR DESIRE TO WIN
Is an expert on product, home trends, and style, and sells with confidence across all categories of home.
Actively uses styling and selling technology to deliver the customer experience and drive sales
Sells the Bloomingdale’s Loyallist Charge Card as the best way to shop at Bloomingdale’s.
COMMITTED TO A CULTURE OF COLLABORATION
Maintains positive working relationships throughout the store.
Collaborates with other associates and managers to provide the best customer experience.
Takes a leadership role in the home fashion and home style education of sellers in the store. Is a source of knowledge and information and a resource for support in improving selling and service skills.
HS Diploma or equivalent.
Able to easily engage in conversation.
Social ease and quick response to customer needs and inquiries.
Able to maintain composure in difficult situations.
Detailed oriented about product knowledge.
Able to communicate effectively with customers, peers and management.
Basic math functions to operate register, handle money and make change.
Able to use a calculator.
Able to work independently and as part of a team in a learning environment.
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
May occasionally involve stooping, kneeling, or crouching.
May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
Involves manual dexterity for using keyboard, mouse, and other office equipment.
May involve moving or lifting items under 10 pounds.
Able to use and navigate multiple technological devices.
Ability to sell and build a sale through conversational interaction.
Enjoys meeting and interacting with customers; strong interpersonal skills.
Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.
Ability to work a flexible schedule and meet minimum hours requirements based on role, department, and store/company needs which may include day, evening, weekends, and/or holidays.
Regular, dependable attendance and punctuality is required.
This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.