Service Desk Analyst

Avanciers - Plano, TX (30+ days ago)


Job Summary

  • Provide technical support to users via phone, chat, email and tickets
  • Provide tier 1 and tier 2 support for PC related problems
  • Assist with resolution of problems related to system or application issues, including OS, MS Office or other supported applications

Responsibilities and Duties

  • Provide technical support to users via phone, chat, email and tickets
  • Provide tier 1 and tier 2 support for PC related problems
  • Assist with resolution of problems related to system or application issues, including OS, MS Office or other supported applications
  • Support end users with virus/malware issues; help repair systems; train end users on safe and secure IT behaviors
  • Prepare and distribute standard and customized activity reports
  • Provide user account, passwords and access as requested
  • Maintain end-user installation and configuration procedures, documentation and training information

Qualifications and Skills

  • At least 6 months of experience in handling IT Help desk responsibilities
  • Communication Skills
  • Analytical skills

Job Type: Contract

Experience:

  • Service Desk: 5 years

Location:

  • Plano, TX